Rosen Plaza Hotel. Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Hard Rock Hotel, Resorts World, Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
Intercontinental Hotel, Vienna The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Vdara Resort Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2013
NextStep Workforce Planning takes the headache out of forecasting and scheduling your contact center agents. Our expert team works alongside yours to deliver workforce planning services to contractual service level standards, with simple monthly billing, and no long-term contracts. We can provide complete management of your Recruitment Planning, Forecasting, Scheduling, Impact Analysis, Activity Management, and Real-time Management.