Norm Pensky - Member Profile
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SmartAction is a leader in call automation, providing hosted speech IVR services to medium to Fortune 500-sized customer service call centers. Our state-of-the-art solution is powered by artificial intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior customer experience with proven higher call completion rates at about a quarter of the cost of live agents.
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Director, Customer Service and Contact Center Operations, Humana Government Business
Humana Government Business
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