Head of Digital Crisis Support Services
Lifeline WA
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Ben Oxford (PhD Candidate., M.Ed., B.Prof.Stds., B.Teach., Queens Trust Recipient). Ben Oxford has over 20 years’ experience in the designing, building, operating and leading of independently recognized world class customer service operations. This has been achieved across many sectors from Education, Employment Services, Engineering, Finance, Gaming, Government, Higher Education, Health, Mining, Not for Profit, Outsourcing, Policing, Transport, Utilities and more recently Community - Mental Health services. Many awards/medals have been received locally, nationally and globally for the person centered, results driven, innovative work Ben and his teams have achieved over this time. A 3 x time CCW medalist for medium contact center. Including GOLD in APAC and BRONZE medals in the Global competition. A regular CCW International Judge and Awards presenter. Ben is proud to be the Australian CCW Executive Ambassador and has been associated since 2008. Always looking for challenging opportunities to make a significant impact to the bottom line through excellent customer contact operations that leads to increased access, growth and retention across highly engaged, satisfied customers and staff with passion and purpose.
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Look forward to seeing old & new friends at the Singapore APAC 2013 Awards Conference event, I will be representing the CSC hope to see u there :) March 8, 2013 11:20 PM EST | |
Good Luck to all the participants in this years Contact Center World Awards program, to my Australian and Asia Pacific Friends all the very Best and I June 9, 2013 12:43 AM EST |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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