Doug Casterton - Member Profile

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Manpower calcuilation, Agent Productivity and Utilization
Hi Doug
Thank you. Nearly the same as my understanding as well :-)
 
Workforce Certification
Hi Dominic, I am bringing something like this to APAC. You are a out of my geographic however perhap...
The Impact 360 Workforce Optimization
I have a customer using Cisco Call Manager Express 5.x with Cisco UC520 with 20 Channel, 100DID &...
New to Workforce Management
Hi we use a WFM tool now but used to use spread sheets to complete schedules for about 2000 advisors...

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