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EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
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Global Deputy Chief Client Officer
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Director of Industrial Security and Safety Dept.
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President / Contact Centre & Business Optimization Consultant
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Member Profile

Company Details

emailtopia specializes in helping organizations such as ING DIRECT, Omni Hotels, Broadway.com, and Ingram Micro manage their inbound email inquiries.

With customizable rules, communications history, 3rd party integration and a powerful reporting engine, companies can feel confident that their valuable email interactions are not being lost, avoided, forgotten or mismanaged.

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Editorial Contributions

Today’s competitive marketplace is placing extraordinary demands upon customer service organizations, sales teams and call centers. Managing the rapidly growing volume of email from customers can be a daunting challenge.
July 30, 2010
 16148 
Incentives can be offered in the form of competitions and contests among agents or agent groups. Providing immediate feedback to agents helps keep them on track for success in achieving their incentives.
October 17, 2005
 19669 
The benefit of on-demand eLearning is that agents receive highly targeted training designed to remedy their unique performance problems on a “right now” basis.
August 5, 2005
 20107 

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