Profession : To provide technical support to people who are using wireless mobile computing solutions. I am experienced in building new teams who deliver technical and non-technical support by phone, e-mail and social media.On the job: I love to help customers, make them feel supported when it really matters. The challenge for me is to make sure they get the best out of our products. Pride in what you do makes it all worthwile.Specialties: Customer Service manager with up-to-date technical background in mobile computing solutions, wireless technologies, touch oriented systems and data capture. Improving service delivery. Good verbal and written command of English, French, German and Dutch.Proud of:2003 : The consolidation of thirteen smaller support teams into one lean and efficient service desk structure at Philips Semiconductors.2009 : Merging a young European Help Desk team with existing and experienced French and German teams to create a centralized help desk in Aix en Provence with a satellite in Germany. 2013 : The creation of a new EMEA help desk team supporting Psion products for Motorola Solutions Inc. in Brno, Czech Republic.2014 : The creation of a Psion Customer Service Non Tech team for MSI in Brno.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall