This event is all about Best Practices from the world's best!
Time is a luxury we cannot take for granted, especially when it comes to planning your career and improving the performance of your contact center. Which is why now is the time to start planning to attend the 2012 Top Ranking Performers Conference. The events, taking place around the world in 2012. Make room in your agenda to attend this prestigious event.
Been in the industry since 1990 when I first got into the Outsourcing sector. Ran a consultancy and training company 1996-1999 which I sold to set up ContactCenterWorld.com in 1999. Live in Canada now - moved from the UK in 2001.
Past employment:
1990-1992: Contact24 (Brann Direct Marketing)
1992:1996: Decisions Group (now SITEL)
1996-1999: The Telephone Consultancy& Training Company
Interests:
Love mixed martial arts - practice and watch. Flying (have PPL), skydiving and scuba diving (when can). Love to travel and meet different people around the world.
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Deputy Director
System Development Director
Research Analyst
Contact Centre Manager
Principal Consultant
