Member Profile

EXECUTIVE MEMBER

Richard Blank (16 Yrs in the industry)
CEO

Costa Rica's Call Center
(Verified Admin.)780 Connections

NEW!

About Me, My Hobbies & Interests!

Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Company Details

Costa Rica's Call Center

Costa Rica's Call Center (CCC) is a telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every call center consultant so that we may offer the highest quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

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Editorial Contributions

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Top Tips For Using Technology To Improve Customer Satisfaction

Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation to improving customer service.
May 28, 2010

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Top Tips For Getting Your Staff To Improve Customer Service

We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service levels.
May 26, 2010

Yazmin Barajas | OBP

Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...

April 18, 2017 3:32 AM EST

Siddharth Sharma | KocharTech

Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...

April 18, 2017 3:32 AM EST

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Customer Service To be Remembered By

We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still be found.
April 30, 2010

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