Call Center Workforce Manangement Analyst
Past: | Best Buy |
Past: | Best Buy |
I possess over 21 years of comprehensive Call Center administration, operations experience. My goals are to network with other industry professionals and share knowledge. Always open to learning of rewarding organization to make my next contribution to financial and operational results.
Specialties: Call Center Analyst, Administration, Management, Operations and Quality program development CRM, Business Objects, Blue Pumpkin, Avaya CMS, Avaya Contact Store, Avaya IP Agent Administration, Avaya Interaction System, Impact 360 Agent Productivity Suite,Microsoft Powerpoint, Microsoft Excel, Aspect EWFM , IEX Totalview, Microsoft Word, Microsoft Visio, Verinet Witness Quality Monitoring, Call Center Consulting, Outsource Performance Management, Contact Center Forecasting and Scheduling,Workforce Management, IVR Digital Data Voice and Self Service Management Design
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I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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