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Member Profile

EXECUTIVE MEMBER
Yunus Mucaz (30 Yrs in the industry)
Management Consultant
freelance
Past:CPP Turkey/CPP Group Plc
TEB (Dısbank, Fortisbank)
Halkbank (Pamukbank)
Garanti Bank
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About Me, My Hobbies & Interests!

  • Graduated at Political Science and Int'l Relationship _Boğazici University, Istanbul/Turkey
  • 15 years experience in Financial sector (Garanti Bank, Halkbank(former-Pamukbank) & TEB(Dısbank,Fortis Bank) and 8 years in Int'l Insurance Sector (CPP Turkey)
  • Profound experience in local and international Finance & Insurance sector.
  • Skills:  Start-Up & Set-Up, B2B, B2B2C, Consumer Sales,  Account Management, MultiContact Center Management, Customer Service, Retention & Loyalty, Operations Management,Organisation & Quality Assurance, Business and Project Developments (reengineering and restructuring), Leadership, Training, Branch Management, Database Marketing, etc.
  • Currently work as Freelance Management Consultant.
  • Over 15 years experience  in Multi Contact Center Management
  • My mission is "Change Your Thinking, Change Your Life" and "Be the change you want to see"-shortly please be a "Living Leader rather than a Manager"

About us - in 60 seconds!

Personal Board

Proud moment in my career - Winning the ContactCenterWorld.com Industry Champion Award!
August 10, 2023 9:30 AM
Dear all CC industry leaders, welcome to İstanbul & Turkey ‼️🙏🙋‍♂️🥰🇹🇷
June 18, 2023 3:00 PM
happy birthday to all dear members born today!!! May you have all your wishes come true!
February 14, 2016 2:20 PM
Happy birthday to all dear CCW member born today!
February 8, 2016 6:36 AM
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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards EMEA 2013: Ranked #3 for Best Contact Center Exec...
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July 6, 2013 12:00 AM

Khaled Ramadan | Saudia Airlines

Yunus, you are a true leader

July 7, 2013 4:06 PM EST
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Martina Smilovska ContactCenterWorld
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Mahmoud Matar Advanced Communications Systems and Solutions
Ahmed Yousri Al Khaleej Training and Education
Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Jephin Mathew Dubai Technologies
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Aymen Ismail smart Europe GmbH
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