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Annual Taking the Pulse in the Contact Center World Survey Who this survey is for Managers and executives who are involved in running centers. If you are a vendor or consultant this survey is not for you. Confidentiality and publishing data All responses are confidential. We will publish a summary of responses early in 2012. Please complete the survey only once. in the past 12 months (select one answer for each of the following) | ![]() ![]() ![]() ![]() |
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