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MaxContact /company/maxcontact.aspx solutions including intelligent routing business analytics inbound outbound configuration ivr automation quality call recording speech analytics scripting and workforce management pip hough |
Connect Managed Services /company/connect-managed-services.aspx speech solutions & services limited icr group ltd g3 comms connect uk connect managed services connect conn3ct kishani govender gordon rimmer darren mills arnold vancsok simon gresswell rachel preston |
Headsets /tips.aspx?id=704aa3089c2a4d09840989d3fae7f00c when purchasing new headsets it important to consider service comfort and performance in speech and in receive dick pothoff vice president sales & marketing vxi corp |
Raahul Shrivastava /profile.aspx?pid=a8cdd7e2cc9b4a548e0146c7c42fa28e speech analytics our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security we are a pci certified organization for the last several years and we |
Tripti Dhar /profile.aspx?pid=4cb4816d960541d88fa687d0f820ca86 premises or in our cloud xmedius solutions inc streamserve opentext informative graphics covisint cordys avst applied voice & speech technologies inc applied voice & speech technologies avst canada |
maternal call centre to help high risk mothers in chennai /view/contact-center-news/maternal-call-centre-to-help-high-risk-mothers-in-chennai.aspx speech and hearing training to children new health facilities and expansion of major health centres are among the prime takeaways from the corporation budget presented all public health centres in chen |
Maria Rezende /profile.aspx?pid=0cf7c927408942e7ae7d0a627ce91cc6 business development representative xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable insigh |
Cheryl Thibault /profile.aspx?pid=357c54470d3549cc99bfa269d9bb06f7 speech analytics solutions now offering editing services and human driven ai solutions arc we provide objective contact center observation services that offer a realistic picture of the customer servic |
Happitu /company/happitu.aspx automated speech analytics agent scripting and quality management in one affordable platform create expert agents and outstanding customer experiences with happitu happiu rob dwyer |
ecp introduces whatsapp helpline for election related complaints /view/contact-center-news/ecp-introduces-whatsapp-helpline-for-election-related-complaints.aspx speech and hearing impaired can submit their complaints via video the ecp has established the election monitor­ing and complaint centre emcc to facilitate and address the vot­ers&rsquo grievances |
Ryan Siney /profile.aspx?pid=d089cfbc51434341bf3616f5d9f6c532 sr manager demand generation callminer is a provider of enterprise speech analytics callminer believes that resolution is the fundamental driver of positive customer experiences with the tagline “liste |
CallMiner /company/callminer.aspx callminer is a provider of enterprise speech analytics callminer believes that resolution is the fundamental driver of positive customer experiences with the tagline “listen to your customers improve y |
Dácil Borges /profile.aspx?pid=53927d591ad34bbf84cd556ed6959397 global director consultancy xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable insights from |
8x8 enhances cloud contact center and uc platform with ai powered customer and employee experience innovations /view/contact-center-news/8x8-enhances-cloud-contact-center-and-uc-platform-with-ai-powered-customer-and.aspx speech analytics additional integrations with key technology partners omnichannel experiences across both 8x8 contact center and 8x8&rsquos unified communications solution and enhanced productivity and |
3clogic expands ai powered analytics with medallia partnership /view/contact-center-news/3clogic-expands-ai-powered-analytics-with-medallia-partnership.aspx speech transcription natural language processing nlp ai analytics and agent coaching features across more than 32 languages we are excited to announce this recent collaboration and partnership states g |
Envision /company/envision.aspx analytics speech analytics interaction and compliance recording quality management workforce management and coaching and elearning envision telephony inc envision inc rodney kuhn david wickler |
Rachel Alexander /profile/rachel.alexander/ marketing and communications executive xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable ins |
Lucy French /profile.aspx?pid=dc7f9cfc15b64b8cbd2fa4ab8fe09fe2 marketing manager callminer is a provider of enterprise speech analytics callminer believes that resolution is the fundamental driver of positive customer experiences with the tagline “listen to your c |
Raj Karbar /profile/raj.karbar/ director of business development govivace is a conversational ai and speech analytics solutions providing company that specializes in creating intelligent omnichannel voicebot & chatbots for businesses |
Martin Teasdale /profile/martin.teasdale/ speech analytics intelligent quality data analytics specialists qa tool built by qa people for qa people bpa quality call center quality monitoring in 45 languages located in the united states helping |
Jon Arnett /profile/jon.arnett/ svp global sales yactraq provides speech analytics software for voice of the customer and contact center quality management applications yactraq is a gartner cool vendor in core ai and is mentioned in |
Yactraq Online Inc. /company/yactraq-online-inc..aspx yactraq online inc yactraq provides speech analytics software for voice of the customer and contact center quality management applications yactraq is a gartner cool vendor in core ai and is mentioned i |
Jeh Daruvala /profile/alisha.patterson/ ceo yactraq provides speech analytics software for voice of the customer and contact center quality management applications yactraq is a gartner cool vendor in core ai and is mentioned in several gartn |
Vittorio Fiocco /profile/vittorio.fiocco/ pre sales and business development consultant xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valua |
Fabienne Valentine /profile/fabienne.valentine/ sales executive awaken intelligence are providers of flexible software helping their customers see the complete picture for their contact center through voice analytics speech analytics actionable insi |
Daniel Castilho /profile/daniel.castilho/ speech and other functions after more than seven years in the market it is characterized by guaranteeing operations security and robustness and reducing the technological complexity in contact center m |
GoContact /company/gocontact.aspx speech and other functions after more than seven years in the market it is characterized by guaranteeing operations security and robustness and reducing the technological complexity in contact center m |
Awaken /company/awaken.aspx awaken intelligence are providers of flexible software helping their customers see the complete picture for their contact center through voice analytics speech analytics actionable insights and dynamic |
Oxus.AI /company/oxus.ai.aspx oxus ai we help sales teams improve performance by leveraging ai in speech analytics vlad zhakulin |
Vlad Zhakulin /profile/vlad.zhakulin/ account executive we help sales teams improve performance by leveraging ai in speech analytics oxus ai we help sales teams improve performance by leveraging ai in speech analytics oxus ai lithuania |
Gridspace /company/gridspace.aspx gridspace was formed in 2012 as a collaboration between sri speech lab the lab behind siri and nuance the company bank grade product scans and automates calls for customers in regulated industries the |
Deploying Speech Recognition /tips.aspx?id=5a303b5427294f70a45fc878650d1b40 when companies are looking at deploying speech recognition solutions there needs to be a disciplined approach with how you take care of the ongoing health of the application this isn't an application s |
Pedro Barcelo /profile/pedro.barcelo/ speech and text analytics natural language flexibility trust and quality mst has a knowledge center service it a centre of services for the implementation care and education of new technologies and aut |
new analytics report on customer interactions released by zadarma and contactbabel /view/contact-center-research/new-analytics-report-on-customer-interactions-released-by-zadarma-and.aspx speech recognition and speech analytics voip and artificial intelligence stand out as rapidly evolving technologies ai has fundamentally revolutionized various dimensions of business processes similarl |
Richard Kimber /profile/richard.kimber/ ceo and founder daisee provides 100 cloud based speech and sentiment analytics software that automates risk and quality management enabling you to see far beyond words alone surfacing the underlying em |
Darci Maenpa /profile.aspx?pid=352516a937ae480d91bd0fdd7e0c7808 speech during their journey they learn to tell their stories they listen and answer they plan and lead they give feedback and accept it through our community of learners they find their path to leaders |
Eric Roussos /profile/eric.roussos/ off requests and any other analytical data pertaining to incoming or outgoing calls to all areas of the practice we current utilize verint workforce optimization include qm wfm and speech analytics |
Nereida Acevedo /profile/nereida.acevedo/ speech analytics to drive specific calls i work as the backup to the wfm coordinator to provide long and short term forecasting data new hire and current staffing schedules all time off requests along |
Mauricio Ramos /profile/mauricio.ramos/ solutions consultant callminer is a provider of enterprise speech analytics callminer believes that resolution is the fundamental driver of positive customer experiences with the tagline “listen to you |
Kishani Govender /profile/kishani.govender/ to the most complex problems protocol one protocall one ltd pc 1 pc1 icr speech solutions & services limited icr group ltd g3 comms connect uk connect managed services connect conn3ct south africa |
Cheryl Thibault /profile/cheryl.thibault/ speech analytics solutions now offering editing services and human driven ai solutions arc quality solutions we provide objective contact center observation services that offer a realistic picture of t |
Go For It! /tips.aspx?id=106d9ea967a944aabb8935aa3427849a my advice for contact center managers looking at speech recognition is to go for it if you've got a large scale call center or a large customer base that you are trying to communicate with then speech |
Selha Karabulut /profile/selha.karabulut/ marketing manager xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable insights from every sing |
w /profile.aspx?pid=fb7aa96c9b30427f98a03b6e1d4e98ac marketing manager xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable insights from every sing |
Build A Picture /tips.aspx?id=af2ae5ba44604720a81eab4ac70e8f8a speech recognition is going to have the biggest impact once you've finished that the next step is to integrate see speech recognition as just another channel within your contact center and make sure th |
Steve Pels /profile/steve.pels/ speech recognition biometric verification quality management performance management customer surveys outbound diallers and speech analytics – in both on premise and hosted environments we are totally i |
Transformation /tips.aspx?id=f3819077dec54a418af98c8cb03e26e7 with speech recognition you need to look at this as an opportunity and not a technology the business opportunity is to transform the way that we communicate with our callers this needs to be looked at |
Do Your Research /tips.aspx?id=ad9f3fe9ae104f20882ba9ec1be3bd48 my advice to someone looking at speech technology is to take your time do your research and don't take on the first company that provides a demonstration really do your research contactcenterworld com |
Verint Wins TrustRadius 2023 Best of Awards in Multiple Categories Based on Customer Reviews and Experiences /view/contact-center-news/verint-wins-trustradius-2023-best-of-awards-in-multiple-categories-based-on.aspx speech analytics&trade and verint community&trade &ndash with 2023 best of awards verint was recognized in the best feature set best value for the price and best relationship categories according to tr |
Speech Opportunities - What To Look For? /tips.aspx?id=2b4d484bcbc64c2b89c9e404417c929e the important thing to keep in mind when evaluating speech opportunities and potential solutions are to look for customers that have proven deployed technology companies that have a solid roi and can b |