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| Reports for the Call Center industry |
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Name:
Top Ranking Performers Benchmarking Study
Item#:
TOP100
Price/ea:
$1,495.00
$595.00
We are proud to launch Volume 1 of the Top 100 in the World - we have interviews and data from the Top 100 contact center agents, leaders, trainers, contact centers, customer service centers and more.
This is a must read report for your entire center - benefits of purchasing include:
- Review what makes the best the best, through in-depth interviews with named individuals
- See stats on 9 different areas of your contact center from the front line agents through to the leaders, from customer service strategy to community involvement and much more
- Find out what the best agents, trainers, supervisors, and leaders have that you should have in your center
- Compare your stats with the very best - each company represented is an award winner
- Bonus supplement - read interviews with winners of the 2007 Members' Choice Awards - a prestigious award given to industry vendors based on customer satisfaction
- Bonus supplement - see who the top outsourcers are around the world
This 400 page industry report (only available in hard copy) includes:
Executive summary
Best Agents in the world
- profile of the top agents
- benchmarking metrics
Best Trainers in the world
- profile of the top trainers
- benchmarking metrics
Best Technology Innovation
- profile of the top innovations
- benchmarking metrics
Best Small Contact Centers in the world (under 50 agents)
- profile of the top contact centersbenchmarking metrics
Best Mid Sized Contact Centers in the world (51 - 249 agents)
- profile of the top contact centers
- benchmarking metrics
Best Large Contact Centers in the world (250+ agents)
- profile of the top contact centers
- benchmarking metrics
Best Leaders in the world
- profile of the top leaders
- benchmarking metrics
Best Community Spirit programs by contact centers
- profile of the best programs by company
- benchmarking metrics
Best Customer Service in the world
- profile of the top companies
- benchmarking metrics
Special supplement:
- Top outsourcers in the world profiles
- Winners profiles of the prestigious Members' Choice Awards
FAST FAX ORDER FORM >>>click here<<< |
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