| • | ICSA-TC Leadership Certification Program |
| • | Passionate about Performance - Customer Contact Planning 2010 |
| • | ICSA Toronto Chapter 13th Annual Customer Service Conference |
| • | Contact Centers Portugal 2010 |
| • | Top Ranking Performers Conference - Orlando, Florida June 9-12, 2010 |
| • | Top Ranking Performers Conference - London, June 23-26, 2010 |
| • | Top Ranking Performers Conference - Gold Coast - July 6-9, 2010 |
| • | Best Contact Center Professionals Share At The Top Performers Conferences |