| • | Telephonetics Wins Odeon-UCI Cinemas Multi-Year Contract |
| • | Altitude Software Positioned in Magic Quadrant for Worldwide Contact Center |
| • | ComputerTel and Obsidian Wireless Announce Partnership |
| • | Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study |
| • | SDL Receives Top Content Management Award |
| • | Best Contact Center Professionals Share At The Top Performers Conferences |