What Do You Need?
With a workforce management system, you need to know what you want out of it. The greatest mistake you can make is to take a system and just follow what other people do with it, or somebody says you aught to do with it. Even if you’ve got one, you should work out what your sense of need is and then get the system to try to deliver that for you. So start from what you need, and make sure it is people and business related and not technical. -Paul Smedley - Chairman, Professional Planning Forum