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When looking at an external training company it is very important that you ensure that the training company meets your needs. You want to be specific and do your homework prior to talking to a vendor. You want to find out if you are looking for soft skills, hardware skills, etc. You also want to take a look at follow up. What can they provide you once the training is there? What can they do to help you re-enforce the skills? Finally check their references. Training alone isn’t the answer. I wish it were! - Tracy Laycock, General Manager, PHONE PRO
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