Tweet |
When you are developing your team to achieve high standards of performance, find out what makes your best performers the ‘best’ by interviewing them and testing their skills. Use your findings to start setting goals for other agents within your center but be aware not everyone will be as good as your best agents, however, having goals will help you improve your agents.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall