Tweet |
Many contact centers still recruit using traditional recruitment processes i.e. receive résumé’s/CV’s, arrange interviews and hire staff. You should introduce ‘telephone screening’ into the process as soon as possible and, if possible, telephone role plays. And with web contact centers growing rapidly, include typing tests for literacy, accuracy and ability to present information concisely via e-mail. ContactCenterWorld.com
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall