Tweet |
Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the phone – at the time the booking is made have your reps offer to send confirmation immediately rather than waiting to be asked for it. This proactive approach is far more customer service oriented!
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall