Tweet |
If you are looking for where the new technology can impact your business, look at new applications that you were not able to afford before. Look at applications that are hurting your ability to get a return on investment from your customer, and the barriers to the enhancement of that relationship. Things like call recording that used to be extremely expensive are now sometimes built into the new technologies. You now have the ability to have remote agents, and agents on cellular phones, and agents that can be shared in different locations, so your ability to get the most out of your employees without having to duplicate them has increased. You really need to tackle the fundamentals that keep you from delivering on the goals of your organization. - James Puchbauer - Director of Marketing, Altigen
NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
Nathalya Wani Sabu Executive Vice President PT. Bank Central Asia, Tbk |
Bharat Parshotam Head Direct Delivery Absa |
Nuryanto - Head of CSM Operation Bukalapak |
Emmanuel Omoike Team leader QPhoto Pty |
Sindhu Porwal Deputy Vice President ICICI lombard |
Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
Danny Singer Founder& Chief Product Officer Noetica |
Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
Zulkifly - Internal Auditor BPDPKS-Directorate General of Treasury |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall