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Video Interviews

All the video interviews on ContactCenterWorld.com are unique! We travel the world to meet with top industry executives and to ask them about contact centers, CRM, customer service and more. We ask the questions that our members' would love to ask but rarely have the opportunity!


Showing 1 to 15 of 216 Video Interviews

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Video Interview : Mario Lopez, Transactel
Mario Lopez, the Director of Sales and Marketing for Transactel spent some time with ContactCenterWorld.com at the IP ContactForum event in Mexico. Mr. Lopez sheds some very interesting insights on the contact center industry in Central America.
Author: Mario Lopez, Transactel
Published: May 1, 2008

Video Interview : Peter Ryan, Datamonitor In Mexico At IP & ContactForum
Peter Ryan, Analyst for Datamonitor sat down with ContactCenterWorld.com in Mexico to discuss industry trends, outsourcing and was also willing to share some valuable hints and tips for our members. You will find his answers interesting and informative.
Author: Peter Ryan, Datamonitor
Published: April 29, 2008

Video Interview : Gary Holland, Vice-President EMEA Region, Merced Systems
Gary Holland, Vice-President of Merced Systems for the EMEA Region shares his thoughts on the latest contact centre industry trends, potential breakthroughs and challenges his company faces.
Author: Gary Holland, Merced Systems
Published: November 29, 2007

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Video Interview : Matt Hendy, Head Of Product Development, Charter UK
Matt Hendy, Head Of Product Development for Charter UK shares his thoughts on contact centre industry trends, how he sees the industry evolving and provides some tips on technology.
Author: Matt Hendy, Charter UK
Published: November 27, 2007

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Video Interview : Chris Thomason, Sales Director, SmartPoint
Chris Thomason, Sales Director for SmartPoint discusses contact centre industry trends, industry evolvement and provides our members with some tips for working in a contact centre.
Author: Chris Thomason, Charter UK
Published: November 15, 2007

Video Interview : Paul Clark, Sales And Marketing Director UK And Ireland, Plantronics
Paul Clark, Head of Sales and Marketing for Plantronics in the UK and Ireland discusses the latest contact centre industry trends, possible breakthroughs in technology and provides some tips for working in the contact centre.
Author: Paul Clark, Plantronics
Published: November 12, 2007

Video Interview : Craig Lakey, Vice-President Of Marketing, CallMiner
Craig Lakey, Vice-President Of Marketing, CallMiner discusses contact centre industry challenges, trends, potential breakthroughs and provides some helpful tips for those in the contact cnetre industry.
Author: Craig Lakey, CallMiner
Published: November 9, 2007

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Video Interview : Stephanie Wilson, Managing Director, TSYS Managed Services
Stephanie Wilson, Managing Director, TSYS Managed Services discusses contact centre industry trends, challenges managers are facing as well as how she sees theindutry evolving.
Author: Stephanie Wilson, TSYS
Published: November 7, 2007

Video Interview : Paul Scott, Line Of Business Director, UK, Dimension Data
Paul Soctt, Line of Business Director, UK for Dimension Data discusses contact centre industry trends, how to improve customer satisfaction and various tips for contact centre professionals.
Author: Paul Scott, Dimension Data
Published: November 5, 2007

Video Interview : Dave Thomson, Marketing Manager, Cisco Systems Ltd.
Dave Thomson, Marketing Manager for Cisco Systems discusses industry evolvement, potential breakthroughs and various tips for our members.
Author: Dave Thomson, Cisco
Published: November 2, 2007

Video Interview : Paul White, Marketing Director, Graham technology
Paul White, Marketing Director for Graham Technology gives us a very candid look at new trends, potential evolvement and possible breathroughs for the contact centre industry?
Author: Paul White, Ciboodle
Published: October 31, 2007

Video Interview : Richard Woollaston, General Manager, UK, Ireland & Nordics, Altitude Software
Richard wollaston, General Manager, UK, Ireland and Nordics for Altitude Software discusses contact centre industry trends, potential breakthroughs and provides some tips to professionals.
Author: Richard Woollaston, Altitude Software
Published: October 29, 2007

Video Interview : David Middleton, C.T.O., Aim Technology
David Middleton, C.T.O., AIM Technology discusses industry trends, issues facing contact centre managers and gains to be had.
Author: David Middleton, Aim Technology
Published: October 26, 2007

Video Interview : Fred Stacey, Director, EMEA, TouchStar
Fred Stacey, Director, EMEA for TouchStar discusses breakthroughs in technology, contact centre industry trends and shares some of the challenges he and his company face.
Author: Fred Stacey, TouchStar Software
Published: October 24, 2007

Video Interview : Martin Roberts, Vice-President Of Marketing & Business Development, EMEA, NICE Systems
Martin Roberts, Vice-President of Marketing and Business Development, EMEA, NICE Systems, discusses breakthroughs, challenges and tips for contact centre professionals
Author: Martin Roberts, NICE Systems
Published: October 22, 2007

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