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Article : 3 Nifty Benefits of Acquiring Outsourcing for Your Business in 2015

Business Process Outsourcing or BPO is becoming one of the blossoming industries across the Asia Pacific region. In fact, India and Philippines are the top 2 outsourcing providers worldwide. In the Philippines alone, the rate of business process outsourcing services went up to 46% annually since 2006 - which paved the way to hiring almost 400,000 employees last 2011.

However, despite the facts, studies, and testimonials, there are still businesses that think outsourcing isn’t beneficial to them. In an article shared by Raconteur.com, 80% of the general public thought of outsourcing wasn’t beneficial to the UK. Majority thought that it wasn’t safe and could be a possible reason for job shortages, but they thought wrong. UK found out that by outsourcing some of their businesses - either domestically or offshore - gave them a whopping 67% rise in the average value of local government outsourcing contracts in the first half of 2014.

Meanwhile, the Philippines, the call center capital of the world, has landed a spot at no. 2 of Tholons’ top 100 Outsourcing Destinations this 2015. Tholons is a services globalization and investment advisory consulting firm which offers a detailed understanding of business processes, worldwide.


What is Outsourcing?

Outsourcing is the act of delegating a task or responsibility to any offshore or nearshore companies - usually an internal process - which can provide seamless business process services in the following fields:

  • Information Technology (Data Entry Services)
  • Content and Writing Development
  • Recruitment
  • Web Design and Maintenance
  • Logistics
  • Technical/ Customer Support (popular)
  • Transcribing
  • Payroll
  • Social Media Management

Outsourcing is almost mandatory in every business now, especially in this digital age. In particular, the year 2015 has opened a lot of outsourcing opportunities in the field of Social Media Management and Digital Marketing.

3 Nifty Benefits of Outsourcing Your Business in 2015

There are a multitude of reasons, but in this article I will be highlighting three (3) major benefits of outsourcing your business this year and the next.

  1. Outsourcing represents innovation and diversity

Outsourcing has been mainstream since 1981. As the years go by, companies are becoming open-minded, and 31 years after, more and more businesses outsource core activities.

Examples of these activities are:

  • Contact centers: offers inbound and outbound calls for customer service, sales, technical support, or general inquiries
  • In-house related jobs: bookkeeping, payroll, and recruitment.
  • Data Entry Jobs, IT-related activities, Digital Marketing, and Content Development, etc.

The rationale for outsourcing is to achieve optimum effectivity in business processes, as well as heightened efficiency. Through outsourcing alone, a company can enhance its customer satisfaction by 54% than through a traditional in-house service. By outsourcing, you are changing the game of how you set yourself apart from your competition by representing your business as both innovative and diversified.

  1. It reduces operational and labor costs

One of the main reasons why businesses rely on outsourcing is to sustain financial stability without compromising operational and staff quality.

An example could be hiring an in-house recruitment and offshore recruitment process. In-house, you’ll need to invest in computers, hiring process, additional office furniture, space, and more. By outsourcing your recruitment, your cost can instead be cut down to 60%.

  1. It gives more value to your time

Time is a scarce resource everyone needs to execute and conceptualize any ideas for business growth. Outsourcing gives you more time as well as allows you to concentrate more on the creative aspects of your business.

With the digital age calling for more innovation and more time to dedicate to setting the bar, are you going to be a follower (traditional in-house) or a trendsetter (outsourcing)?


About Alleli Aspili:
A Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, accounting outsourcing and healthcare management solutions and data entry services to SMEs. Responsible for maintaining Infinit-O, Infinit Contact, Infinit Healthcare, Infinit Datum and Infinit Accounting online brand and content.

About Infinit Outsourcing, Inc:
Company LogoInfinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, accounting outsourcing and healthcare management solutions and data entry services to SMEs. Responsible for maintaining Infinit-O, Infinit Contact, Infinit Healthcare, Infinit Datum and Infinit Accounting online brand and content.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, May 22, 2015

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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