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Article : 3 Nifty Benefits of Acquiring Outsourcing for Your Business in 2015

Business Process Outsourcing or BPO is becoming one of the blossoming industries across the Asia Pacific region. In fact, India and Philippines are the top 2 outsourcing providers worldwide. In the Philippines alone, the rate of business process outsourcing services went up to 46% annually since 2006 - which paved the way to hiring almost 400,000 employees last 2011.

However, despite the facts, studies, and testimonials, there are still businesses that think outsourcing isn’t beneficial to them. In an article shared by Raconteur.com, 80% of the general public thought of outsourcing wasn’t beneficial to the UK. Majority thought that it wasn’t safe and could be a possible reason for job shortages, but they thought wrong. UK found out that by outsourcing some of their businesses - either domestically or offshore - gave them a whopping 67% rise in the average value of local government outsourcing contracts in the first half of 2014.

Meanwhile, the Philippines, the call center capital of the world, has landed a spot at no. 2 of Tholons’ top 100 Outsourcing Destinations this 2015. Tholons is a services globalization and investment advisory consulting firm which offers a detailed understanding of business processes, worldwide.


What is Outsourcing?

Outsourcing is the act of delegating a task or responsibility to any offshore or nearshore companies - usually an internal process - which can provide seamless business process services in the following fields:

  • Information Technology (Data Entry Services)
  • Content and Writing Development
  • Recruitment
  • Web Design and Maintenance
  • Logistics
  • Technical/ Customer Support (popular)
  • Transcribing
  • Payroll
  • Social Media Management

Outsourcing is almost mandatory in every business now, especially in this digital age. In particular, the year 2015 has opened a lot of outsourcing opportunities in the field of Social Media Management and Digital Marketing.

3 Nifty Benefits of Outsourcing Your Business in 2015

There are a multitude of reasons, but in this article I will be highlighting three (3) major benefits of outsourcing your business this year and the next.

  1. Outsourcing represents innovation and diversity

Outsourcing has been mainstream since 1981. As the years go by, companies are becoming open-minded, and 31 years after, more and more businesses outsource core activities.

Examples of these activities are:

  • Contact centers: offers inbound and outbound calls for customer service, sales, technical support, or general inquiries
  • In-house related jobs: bookkeeping, payroll, and recruitment.
  • Data Entry Jobs, IT-related activities, Digital Marketing, and Content Development, etc.

The rationale for outsourcing is to achieve optimum effectivity in business processes, as well as heightened efficiency. Through outsourcing alone, a company can enhance its customer satisfaction by 54% than through a traditional in-house service. By outsourcing, you are changing the game of how you set yourself apart from your competition by representing your business as both innovative and diversified.

  1. It reduces operational and labor costs

One of the main reasons why businesses rely on outsourcing is to sustain financial stability without compromising operational and staff quality.

An example could be hiring an in-house recruitment and offshore recruitment process. In-house, you’ll need to invest in computers, hiring process, additional office furniture, space, and more. By outsourcing your recruitment, your cost can instead be cut down to 60%.

  1. It gives more value to your time

Time is a scarce resource everyone needs to execute and conceptualize any ideas for business growth. Outsourcing gives you more time as well as allows you to concentrate more on the creative aspects of your business.

With the digital age calling for more innovation and more time to dedicate to setting the bar, are you going to be a follower (traditional in-house) or a trendsetter (outsourcing)?


About Alleli Aspili:
A Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, accounting outsourcing and healthcare management solutions and data entry services to SMEs. Responsible for maintaining Infinit-O, Infinit Contact, Infinit Healthcare, Infinit Datum and Infinit Accounting online brand and content.

About Infinit Outsourcing, Inc:
Company LogoInfinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, accounting outsourcing and healthcare management solutions and data entry services to SMEs. Responsible for maintaining Infinit-O, Infinit Contact, Infinit Healthcare, Infinit Datum and Infinit Accounting online brand and content.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, May 22, 2015

Printer Friendly Version Printer friendly version

2024 Buyers Guide Artificial Intelligence

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
eGain Corporation

eGain Knowledge+AI
eGains omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.

4.) 
Happitu

Happitu Vision
Happitu is an affordable speech analytics and scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience.

5.) 
LivePerson

Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.

6.) 
MFE International

Oracle Digital Assistant
The next generation state-of-the-art text and voice AI Chatbot . No coding required.
Reduce call volumes by 30-60%. Reduce waiting times

7.) 
Vads

VADS Smart Chat Assistance
VADS Smart Chat Assistant is a computer program that conducts a conversation via auditory or textual methods.

VADS Smart Chat Assistant is an artificial intelligence (AI) program that simulates interactive human conversation using key pre-calculated user phrases and auditory, visual, and text-based signals.


Benefits :
- Reducing operational workload
- Increase customer engagement and customer experience
- Save on operating costs
- Provide insight into the customer

8.) 
Summatti

Analysis that empowers your business
Get actionable insights from all your customer interactions

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its AI based bots helps organizations in manpower optimization & elevating the customer experience . With NLP & NLU (natural language processing & understanding), our bots can do intent mapping & take the customer service to new heights. If need be the conversation with virtual agent can be transferred to a human agent for omni-channel customer experience.

10.) 
Teneo AI

Openquestion
OpenQuestion revolutionizes customer experience and operational efficiency by automating first response when customers call your contact center. Designed for platform independence, connect to existing technology infrastructure no matter how your call center tech stack is designed. Utilizing advanced AI techniques, a patented Teneo Linguistic Modeling Language (TLML), and integrated conversational context to evaluate and understand what customers need, evaluate sentences, recognize word patterns, and clearly identify caller needs.

This functionality interprets caller intent and swiftly routes customer calls to the most suitable agent, providing details of the request before the agent picks up. Additionally, automation can be added to handle customer queries without human intervention.

11.) 
virtualQ

virtualQ’s AI-based, enterprise solutions
virtualQ GmbH designs and develops enterprise software that enables companies to control incoming calls to its service centers 24/7 without waiting times. We offer an intuitive virtual assistant platform that reduces waiting times on the phone, provides information to callers, answers recurring customer inquiries, collect customer satisfaction surveys, and display a data dashboard to track performance. We employ artificial intelligence to provide intelligent call-backs, appointments, FAQ bots, voice IVR, virtual assistants, high call volume management, and more! All of our products and services are quick add-on solutions for companies who want to take advantage of AI.
 

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