"As a major airline we handle sales and customer service calls. More than 700 agents"

"210 FTE - we handle billing and repair calls for a communications company. We are responsbile for Customer Service and transitional selling."

"I have about 20 Staff Members, We are a clothing and retail distribution company, We handle Queries, Returns, Internal Sales and Sales Support. We are currently sourcing and implimenting a CRM solution"

"International Services Outsourcing (InSO) is a call center firm headquartered in Los Angeles County . Our expertise lies in servicing clients based on their unique requirements. We work exclusively for herbal, beauty & health care industries.

We provide results-driven call center services for numerous companies nationwide. We specialize in providing order taking and sales, outbound telemarketing, customer service, technical support, etc. to consumers nationwide and we have specific results to prove our chosen niche: increasing your sales and retaining your customer base.

We are a 120 seater facility and currently we have 70 employees working for our center."

"Our centre is a bureau operation with more than 60 clients and approximately 300 employees. We handle inbound and outbound calls, SMS, email, fax, and any other technology that our clients request."

"The nature of the contact centre here is slightly different but the essential principles are the same. I manage an IT Service Desk dealing with internal customers (i.e. providing IT support to approx 1300 staff within the organisation). The IT Service Desk team has 3 full time agents who log, attempt to resolve and manage day-to-day IT related incidents and service requests."

"We have 24, soon to be 27 Customer Service Reps and Quality Assurance reps Reps in our blended call center. We are a 24/7/365 service center taking fire and water damage referrals and electronically referring them to our Franchise community."

"Our Customer Service Center consists of 5 reps and myself. Since the company is a bottled water and coffee service company, our contacts are from existing customers wanting or inquiring about a delivery, have billing concerns or prospects wanting to obtain our services or to find out more."

"Our center is inbound and receives calls from clients who have questions about our services, wish to complain about services they have received or enroll in certain programs."

"We are an outsourcer with 1800 reps at this moment. We handle out and in bound calls. 50% of our campaigns are Tech support, 30 % are customer care and the rest are sales. We handle worldwide accounts such as HP, Lenovo, SUN micro systems, Telmex, Telcel, etc."

"The VWSA Customer Interaction Centre is responsible for the customer interface between the manufacturer and the end user customer. The centre currently employs 80 people in various roles. The key services offered by the call centre are: Roadside Assistance, General Enquiries, Customer Care and Telemarketing Campaigns. These main services are supported by Training and Development, Quality Assurance, Administration/IT and Human Resources. The Roadside Assistance team operating 24/7/365 consists of one manager, three team leaders and 33 agents and handles emergency breakdown calls from customers, whereas the Customer Care team consists of one manager, 3 team leaders and 15 agents assists customers with service/sales related complaints. In addition this team also interface with Media and Legal entities as and when required. The E-mail team consists of 4 agents and one Manager/Team Leader and handles all non-telephony contact (e-mail, fax, letter, corporate website ‘contact us’) from customers. The Telemarketing Campaigns team conducts various after-sales campaigns on behalf of our brand teams and consists of 10 agents and one Team Manager. The support environment consists of 8 people and covers elements such as training and development, Quality Assurance, MIS, Systems, IT support, Capacity Planning and Human Resources."

"We deal in Travel related business. Our staff numbers about 100 to 120, depending on seasonality, and all our traffic is inbound"

"We have 150 employees, 100 of which are full time positions. Our company provides service for mobile network, fixed line and Internet (fiber and xDSL)."

"My contact center has a capacity for 900 agents, but presently we have 30 agents and this is due to the nature of the campaigns that we are running presently. We presently have 3 major campaigns which are as follows: An emergency service help line, A health management organisation's help line and A visa facilitation service help line. Now i will describe all of them in details. The first one which is the emergency service help line is actually an initiative of the state government, a corporate social responsibility to safe guard lifes and properties. Its a toll free line that people can call in on anytime when they find themselves in an emergency situation. The second one is a medical help line given to us by a health management organisation to handle queries from the patients and their hospitals alike.In this case you have patients call in to either find out if they can access medical care, what limit do they have on their health plan etc. While the hospitals can also call to find out if a particular patient has the approval to access certain medical care. The third campaign is with the British High Commission's visa section. In this case you have visa applicants call in to find out about the visa application status, whether the applications are still in process or they are ready for collection."

"We currently have 50 reps and handle inbound calls, Customer service sales and repairs for a Prepaid telephone company based in Texas. The only outbound service is our collections dept."

"In our center we have 43 agents and 12 members of the leadership team in various positions. We are an inbound customer service center. We respond to our customers via phone, email and chat."

"It is a contact centre operational within the revenue services, and an inbound part, and deals with scanned flowing into the organisation from the various channels."

"Our center (Sitel) is based in Belgium, near the national airport, hosting approximately 750 advisors. Most of our projects are inbound customer care, managing different interactions. (calls, e-mails, fax, chat, back office, etc...)"

"Approx 250 call centre staff taking customer service calls for a range of government services"

"As I am responsable for multiple outsourced contact centers within our outsourcing company, I have operational end responsibility for multiple contact centers."

"Recently outsourced. Approximately 75 CSRs that handle billing, service and credit calls for a public utility."

"With two locations nationwide – one at the Columbus, GA, headquarters and a virtual center in Omaha, NE, we have over 600 employees that will service over 11 million customer and agent calls. Even though the majority of our customer contact comes from incoming service requests from Aflac policyholders, payroll accounts and independent Aflac agents we also manage email requests and place outbound calls to meet the needs of our current customers and to further our account conservation efforts.

All of our customer service agents are adequately trained in technical and customer service skills before they are introduced to calls on the floor, therefore they don’t stop at simply providing information or answering questions – they are truly service providers.

In continuing to expand the operation of our Customer Service Center, we began to focus on point-of-contact resolution and introduced file-processing. By providing our employees the training and systems they needed, we were able to improve the customer experience by minimizing escalations to other departments for processing. In doing this, our Customer Service Center has assisted other business units by processing over 300,000 file changes for customers at the point of contact through October 31, 2008."

"The RICS Contact Centre employs a total of 27 staff - including 3 Team Leaders, 1 dedicated receptionist at our head office in London and two switchboard operators. The remaining staff are segmented into written, data and telephony teams. We deal with inbound contacts from Members of the RICS and the general public who are requesting information on the Institution and the work that we do."

"We have 50 FTEs from November through January, then we start ramping up for our busy season & max out at around 119 Call Center Reps (CCRs) which equates to about 86 FTEs. We are the One Call Center for the State of Wisconsin (Call Before You Dig), so around 95% of our calls are inbound."