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Article : Best Contact Centers and Professionals in Europe, Middle East & Africa announced at Vienna Event

Best Contact Centers and Professionals in Europe, Middle East & Africa announced at Vienna event

Participants from around the region meet up to share best practices and the best awarded GOLD and the prestigious opportunity to represent their company, country and nation in the 2013 Global Awards from ContactCenterWorld.com – The Global Association for Contact Center Best Practices & Networking

Commenting on the awards and conference which saw the best professionals in the industry share best practices, Raj Wadhwani, President of ContactCenterWorld.com said "The awards calibre was amazing this year. Every year the bar gets raised and this year was no exception. It was great to see past award winners return and compete as well as new ones who have, for the first time, qualified to compete. It is amazing to hear their best practices and know that through the process, every contact center improves to levels that are far higher than the rest .... these are truly the best in the region and it showed!"

Other comments include:

"Every year the bar is raised as we witness some excellent presentations from great professionals." Vala Marcou - Head of Corporate Communications, Mellon Group of Companies

"First and foremost congratulations on an awesome
conference and event. It was such a pleasure to be part of the process, and I am so pleased that I have decided to have two entries for this process this year."
Marius Swanepoel, Customer Interaction Centre, National Group Service - Volkswagen Group South Africa

"Great event last week in Vienna! Great learning and sharing experiences opportunity. Hope to see you all in Las Vegas in November! Thank you very much to all participants!" Valerio Conceicao - Project Management and Optimization Director, Teleperformance Portugal

"It was a geat facility and event. Thanks to CCW to bring all inspired hearts together all over the world to share the best practices and to ignite our people." Yunus Mucaz - Consumer Sales & ADC Director, CPP Turkey

"This was the first time for Montepio. Excelent meeting point for sharing, networking and learning. We are going back home, stronger, motivated and will share with our teams. We will Keep on innovating, being bold and improve Excelence. Thanks to all the CC community." Pedro Fragoso - Director, Head of Shared Services, Montepio

The Award winners:

Gold Medal Winners
and progressing on to the Global Best Practices Conference taking place 11-15th November in Las Vegas USA include:

-La-Caixa (Spain) for Best Internal Contact Center Technology Innovation by a Mid-Sized Contact Center

-Garanti Bank (Turkey) for Best Internal Contact Center Technology Innovation by a Large Contact Center

-Telecontact (Russia) for Best Internal Contact Center Technology Innovation by a Mega Contact Center

-Mellon Solutions Dooel (Macedonia) for Best Community Spirit

-CEZ Customer Services Ltd. (Czech Republic) for Best Large Contact Center (In-house)

-First Data Hellas (Greece) for Best Large Contact Center (Outsourced)

-Volkswagen Group (South Africa) for Best Mid-Sized Contact Center (In-house)

-HGS (UK) for Best Mid-Sized Contact Center (Outsourced)

-Bank Aljazira (Saudi Arabia) for Best Small Contact Center (In-house)

-Teleperformance (Portugal) for Best Contact Center Design

-Khaled Ramadan of Bank Aljazira (Saudi Arabia) for Best Contact Center Leader

-Jane Harris of IHG (UK) for Best Operational Manager

-Eleni Makedona of First Data Hellas (Greece) for Best Sales Professional

-Sandi Johnson of Volkswagen Group (South Africa) for Best HR Professional

-Awad Alsomali of Bank Aljazira (Saudi Arabia) for Best IT Professional

-Andrey Denisevich of Telecontact (Russia) for Best Workforce Planning Professional

-Divinia Fernandes Esch of Savant People Development (South Africa) for Best Contact Center Trainer

-Christina Sylla of First Data Hellas (Greece) for Best Customer Service Professional

-CEZ Customer Services Ltd. (Czech Republic) for Best Home / Remote Agent Program

-Optimus (Portugal) for Best Customer Service by a Large Contact Center (In-house)

-Bank Aljazira (Saudi Arabia) for Best Customer Service by a Small Contact Center (In-house)

-ZON (Portugal) for Best Incentive Scheme

-DHL Express (Portugal) for Best Customer Service by a Mid-Sized Contact Center (In-house)

-La-Caixa (Spain) for Best Customer Service by a Large Contact Center (Outsourced)

-Teleperformance (UK) for Best Use of Social Media

-Teleperformance (Portugal) for Best Customer Service by a Mega Sized Contact Center (Outsourced)

-Mohammed Alshammeri of Bank Aljazira (Saudi Arabia) for Best Contact Center Supervisor

-Teleperformance (Portugal) for Best Mega Sized Contact Center (Outsourced)

-Sage Pastel Accounting (South Africa) for Best Help Desk

-Global Bilgi LLC (Ukraine) and Astelit - Life:) (Ukraine) for Best Outsourcing Partnership

-La Caixa (Spain) for Best Use of Self-Service Technology

-Sonelle Buys of Inter-Active Technologies (South Africa) for Best Quality Auditor

-Teleperformance (Portugal) for Best Outbound Campaign

-4Life Direct (Poland) for Best Sales Campaign


Silver Medal Winners

-Sage Pastel Accounting (South Africa) for Best Community Spirit

-Competence Call Center Dresden (Germany) for Best Large Contact Center (Outsourced)

-DHL Express (Portugal) Best Mid-Sized Contact Center (In-house)

-La Caixa (Spain) for Best Mid-Sized Contact Center (Outsourced)

-DHL Express (Qatar) for Best Small Contact Center (In-house)

-CPP (Turkey) for Best Contact Center Design

-Orsolya Torok of Computer Generated Solutions (Romania) for Best Operational Manager

-Vitaliy Kovalyov of Adelina (Ukraine) for Best Sales Professional

-Roman Grysio of Adelina (Ukraine) for Best Contact Center Trainer

-Abdulaziz Alkanan of Bank Aljazira (Saudi Arabia) for Best Customer Service Professional

-Bank Aljazira (Saudi Arabia) for Best Incentive Scheme

-UAB Omnitel (Lithuania) for Best Customer Service by a Mid-Sized Contact Center (In-house)

-National Recovery Service / Verboconnect LLC (Russia) for Best Internal Contact Center Technology Innovation by a Mid-Sized Contact Center

-La Caixa (Spain) for Best Use of Social Media

-CGS (Romania) for Best Customer Service by a Mega Sized Contact Center (Outsourced)

-Tania Zamotaeva of Adelina (Russia) for Best Contact Center Supervisor

-Telecontact (Russia) for Best Mega Sized Contact Center (Outsourced)

-DHL Express (Qatar) for Best Customer Service by a Small Contact Center (In-house)

-CGS (Romania) for Best Help Desk

-Mellon (Poland) and mBank (Poland) for Best Outsourcing Partnership

-First Data Hellas (Greece) for Best Use of Self-Service Technology

-Marta Klicka-Lewandowska of 4Life Direct (Poland) for Best Quality Auditor

-National Recovery Service / Verboconnect LLC (Russia) for Best Outbound Campaign

-ZON (Portugal) for Best Sales Campaign

-Mariana Patrikis of DHL Express (Switzerland) for Best Contact Center Leader

-DHL Express (UK) for Best Customer Service by a Large Contact Center (In-house)

Bronze Medal Winners

-Montepio (Portugal) for Best Mid-Sized Contact Center (In-house)

-IHG (UK) for Best Contact Center Design

-Werner Botha of Inter-Active Technologies (South Africa) for Best Operational Manager

-Tshegofatso Majwati of Inter-Active Technologies (South Africa) for Best Customer Service Professional

- National Recovery Service / Verboconnect LLC (Russia) for Best Incentive Scheme

- UAB Omnitel (Lithuania) for Best Use of Social Media

- Zita Wicht of Old Mutual (South Africa) for Best Contact Center Supervisor

- CGS (Romania) for Best Mega Sized Contact Center (Outsourced)

-La-Caixa (Spain) for Best Help Desk

-Competence Call Center Berlin GmbH (Germany) and Direct Line Versicherung AG (Germany) for Best Outsourcing Partnership

-DHL Express Europe (Germany) for Best Use of Self-Service Technology

-BlueSphere (Greece) for Best Outbound Campaign

- Garanti Bank (Turkey) for Best Sales Campaign

-Yunus Mücaz of CPP (Turkey) for Best Contact Center Leader

-CEZ Customer Services Ltd. (Czech Republic) for Best Customer Service by a Large Contact Center (In-house)



Runner Up Winners

-DHL Express (Switzerland) for Best Mid Sized Contact Center (In-house)

-UkrSibBank BNP PARIBAS Group for Best Mid Sized Contact Center (In-house)

-UAB Ominitel (Lithuania) for Best Mid Sized Contact Center (In-house)

-Christoph Müller of Competence Call Center GmbH Berlin (Germany) for Best Operational Manager

-SITEL Polska (Poland) for Best Incentive Scheme

-Aatish Maharaj of Inter-Active Technologies (South Africa) for Best Contact Center Supervisor

-Marta Kindzerska of Adelina (Ukraine) for Best Contact Center Supervisor

-CGS (Romania) and UPC DTH (Romania) for Best Outsourcing Partnership

-SITEL Polska (Poland) and Philips (Poland) for Best Outsourcing Partnership

-Mellon (Poland) for Best Sales Campaign

-CEZ Customer Services Ltd. (Czech Republic) for Best Sales Campaign


For more information on the ContactCenterWorld Awards go to www.ContactCenterWorld.com/worldawards

 

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, July 8, 2013

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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