The Global Association for Contact Center Best Practices & Networking

WOONSOCKET, R.I – CVS Caremark’s (NYSE: CVS) Pharmacy Benefit Management Customer Care team was ranked second in the world for Best Customer Service with an Internal Contact Center by Contact Center World at the organization’s Global Top Ranking Performers Awards Conference in Las Vegas. The awards recognize the best in the contact center industry worldwide.

"This is a great honor," said Rosemarie Donzanti, Senior Vice President, Customer Care of CVS Caremark. "This recognition is a validation of the high level of commitment our team members bring to their day-to-day work and underscores our focus on ensuring our members’ experience with CVS Caremark is the best it can be."

Jim Bilger - VP Customer Care of CVS Caremark presenting at the Best Practices in the Contact Center World conference 5th November 2010, Las Vegas, NV USA

At the Global Top Ranking Performers Conference, attended by delegates and presenters from 30 nations, regional winners from the Americas, Europe, the Middle East and Africa and the Asia-Pacific regions presented and shared their best practices with their peers and were voted upon by the conference delegates. Earlier this year, CVS Caremark was named Best in Customer Service in the America’s Group at the Top Ranking Performers Awards conference in Orlando.

ContactCenterWorld.com is the leading global support organization for the contact center industry around the world and provides world-class research, conferences, and a customer focused website for contact center industry professionals.

"I am very impressed with the way that CVS Caremark services its customers and the fact that the industry ranked them #2 in the World re-enforces this," said Raj Wadhwani, President, Contact Center World. "This recognition further validates how the company has worked on customer satisfaction through people, processes and technology. A big congratulations to the entire CVS Caremark team."

Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link http://www.contactcenterworld.com/worldawards

The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend. More details of the 2011 conferences are at this link http://www.contactcenterworld.com/conferences

A full list showing the 2010 Global Rankings for all awards can be found at this link
http://www.contactcenterworld.com/worldawards/award-rankings.aspx?id=B1AF3648-3E6D-4B47-9219-FDE4BD016F25