"I recently placed an online order for some Christmas gifts. Confirmation of the full shipment was received but only one of the items actually shipped and received. I have called the Customer Support line multiple times and given only the option to leave a message and my call will be returned within 24 hours. It has been over a week and I have received no return call from my calls or return email from my emails. My next move will be to contest the charge on my credit card."

"I purchased a computer from Dell and I was so happy and excited when I took it out of the box. Two days later it started locking up on start up. I called Dell 9 times and spoke to several different agents that read me answers off of a screen instead of realizing that I called so many times and escalating my call. I finally threw a fit and demanded to speak to a supervisor. I told the supervisor that I would not be satisfied until I got a third level support person. I was supposed to get that call in 2 days. I had to email them back after a week. Someone finally called and worked with me and I had to replace the hard drive and the memory in the computer. I had a computer for 9 months and it did not work and there reps did not help me or move me to a higher level agent. I asked to have my warranty extended since I now have no confidence in their product. They refused. I discovered that if I never turn the computer off the problem stops, but I feel that Dell has sold me a substandard product that I could not return because I didn't know how bad it was until it was too late to return it. My next computer will be a MAC and I will tell anyone that asks not to buy a Dell."

"Halifax = refusing to accept more than 4 bags of change when I collected for charity - cashier was totally unhelpful"

"Every day I leave the house and attempt to shop, or call a call center representative to pay a bill, or deal with technical support issues. Dealing with customer service providers daily is a challenge for me because the service providers are rated not for quality service, but quantity calls answered."

"airlines unfortunately in india- a premium airline has got so caught up in making money that they have got down to being plain rude to customers and went to the extent of advicing a passenger to fly low cost since that was his profile"

"I was informed that my air miles were about to expire and that I would lose them. I had to contact the customer service center 5 times before I could get this resolved. The company had call centers outside as well inside the US and this made it very difficult. There was no communication between anyone and ultimately I had to have my situation resolved with the assistance of a supervisor."

"Yes, I recently moved across country and needed the basic essentials of todays modern world; cable, phone and internet access. Because of the subdivion I live in I had no option but to choose AT&T. They offered me a bundled package with multiple rebates if I chose them for all the services. That was four months ago and 13 calls later and I have still not received my promised package rate. Every associate bounces me to a different department of which I have to hang up and call a new number. Customer Service tells me to deal with the rewards team and then they send me bac. and no one seems to even care when I threaten to leave them as a customer if they can not make good on their commitment."

"No worst experiences that have recently occured, though plenty of responses could have been bettered and made it much easier to interact with the companies"

"When I rang my bank the person on the other end of the line couldnt speak or understand english"

"I had subscribed to a discounted credit score reporting service. The terms of the deal stated I could call at any time to cancel the monthly subscription. When I did so, after about 4 months of paying a nominal fee, the representative told me that since I had recently paid the fee, I should call back the next month to cancel, so I could continue to benefit from the service I had already paid for. I told her I appreciated that, but that I really wasn't benefiting from the service, so I wanted her to cancel it immediately. She went on to tell me that I was paying a very low fee, half of what most subscribers paid for the service, so I needed to continue to subscribe, because it was such a good deal. I explained that since I wasn't getting ANY value from the service, then I didn't want it, unless it was FREE. She told me, again, that I would need to call back the next month to cancel the service. It was only when I asked to speak with a manager that she very frostily agreed to stop the service immediately.

Clearly, this representative is rewarded to talk customers out of canceling the service. I understand and respect competent benefits selling, but the message I got from this rep is that she really wanted me to call back so that the cancellation would accrue to someone else; not her. Whatever this company's reward (or punishment) system is: I'm unlikely to subscribe to such a service again because of this experience."

"A foreign worldwide bank called me to collect an outstanding bill while I actually had deactivated the credit card a year ago with zero balance."

"I recently had a phone interaction relative to changing travel plans. The customer service representative I spoke with certainly had the script down in terms of what she could not do, but it took considerable time to get to what she could do. It's important with each and every customer not to assume that they are going to be difficult, but rather to focus on what their needs are and how you can help them."

"United Airlines. I am at the airport and checked in and boarded on a 6:00AM flight. Mechanical difficulties, repairmen arrive, everyone deplanes, flight eventually cancelled. Total lack of ongoing communication and inability to answer questions. After several hours passengers with connecting flights had been rebooked to flights on other airlines, and I sat. 8 hours after scheduled departure time was shuttled to an airport 2 hours away with 8 other passengers in a stretch limo to make a flight home. Next day called United's Customer Relations and spoke with India, received no satisfaction, but did get insincere apology. Escalated call to supervisor, but had to wait for call back. Received email from supervisor instead of a call, so I called back and spoke to a different supervisor who not only wouldn't help me, but refused to connect me with his manager and hung up. No recourse!"

"Sorry but they have all been good. Touring New Zealand for 3 weeks has only shown good experiences."

"Definitely the recent experience I mentioned with Virgin Atlantic on the way back from Vegas. The staff member was rude and totally disowned the problem. Some of the other staff were vague in the answers they gave us when asked questions and they whole experience was far less than we expected from and airline that prides itself on customer service. It was the lack of willingness to help that really disappointed us."

"Have been hung up on twice by the same rep since I knew that my numerous questions on what type of phone upgrade I should make, was challenging them on their AHT goal. On my 3rd call back I got a different agent who refused to pass the call on to a supervisor. When I relayed the story and told him that I was just doing a courtesy call since I have been approached by the competition to switch to them. On hearing this, he just rudely transferred me to the Retentions Team. Only there did I finaly get an appology and someone who not only understood what I went through but assured me that they would follow up after they took care of my initial concerns. It is only due to this employee that I stayed with this company."

"I was in a car park and someone opened their door onto mine and dented the door. Luckily enough I was sat in the car at the time. I reported this to my insurance company and gave them the drivers details ie name, address, insurance policy details. I took my car to a well know luxury car manf for a quote which would have been in the region of £500 and whilst I was there the sales man said that there was some guy down the road who could push the dent out for around £40. Being a responsible insurance policy holder I took the least cost option at which point my insurance company refused to get involved due to the cost. I wrote and complained and someone phoned me up and informed me that I was lucky as if I had gone down the more expensive route I would have had to pay the excess (which actually could have been recovered under the terms of the policy). I have had my policy for around 7 or 8 years now. For the sake of £40 I certianly won't be holding onto it a moment longer than I need to."

"Had an appointment with a medical expert. He turned up late, did not apologise and then drank his cup of coffee whilst trying to interview me. I felt he paid no attention to my responses."

"I needed to buy a computer and started the process (which ended up taking WEEKS to sort out) at a big box retailer. Their process was so broken and so stupid that even their staff members agreed that it was the dumbest they've ever seen. (I understand they are going through all kinds of improvement operations now and looking fix all their service gaps.) Compounding my frustration, I then went to one of the internet retailers known for good service. They screwed up the order too, (how hard is it to install xp?) and so at one time I ended up with three laptops all of them NOT what I ordered. YIKES!"

"I purchased a new computer and did all of the trouble-shooting myself. I then contacting customer service by chat, re-stating all of the steps I had taken. I knew the problem, but I was instructed to run diagnostics and since it would take 30 minutes, I would receive a call back. Well, I did not recieve a call back and had the repeat the process over."

"Rogers tech support hung up on me as I disagreed with diagnosis."

"I was at a Wal-Mart location looking for a specific gift. I also noticed they had a watch repair inside the store and asked if I could get a replacement battery for my watch. She told me to give her the watch, while telling me they only service watches sold at the store. She then looked at it and immediately gave it back while uttering the words "ah no". That was it, she was on to the next Customer. What could she have done to improve the service?

Offered an alternative store in the area
Simply apologized that they don't have the means to service the watch
At least look like she cared about me as a Customer
Apologized but ask if I would be interested in a new watch (you never know!)

All I got was a rude dismissal. And my satisfaction with the organization was dismissed as well."

"Besides the one I mentioned earlier. I ordered a product (free trial) for 10 days, before the 10 days had expired the company charged me for the product, I had already returned the product to them, When I tried to contact them (after searching for what seemed to be hours looking for contact information) I was greeted with a recording " All agents are currently assisting other customers, and we are only available until 11 o-clock am, please leave your phone number and someone will contact you" I tried calling at different times of the morning and got the same message every time, I left my contact information several times (including my phone number, and I am still waiting for them to contact me, I finally called my credit card company and had the charges reversed."

"For christmas I bought two books online. One never arrived - I have tried to contact the company - but they do not answer my emails. That is very fustrating!!"

"I called a company to make a change on one of my plans and I ended up on the phone for 45 minutes. I got blind-transferred to three different agents and had to start over and explain to all three agents. It was frustrating but I finally got all of the changes done to my account."

"A situation that went unresolved for over 8 months with Infiniti and my credit union. I bought my car at the end of my lease. The bill of sale was supposed to go to my credit union who financed it, but it took so long that the DMV could not accept my registration payment when it was due. The finger pointing between the credit union and Infiniti required countless calls and in-person visits to resolve."

"Years ago I was out to dinner and after desert remembered that we never received our salads. When I mentioned this to the waitress she replied "what do you want me to do, give it to you now"? I replied with a yes and no tip."

"When I called a utility company and was put on hold for over 10 minutes."

"Well, asking for what you want, repeatedly, and not getting it, was really irritating. Was it the language barrier? Clearly, customer expectation was not managed (at least, mine wasn't). This happened in a coffee shop in Ho Chi Minh City."