The contact center industry is a fantastic place to be right now. I recall, years ago, working as an independent consultant and meeting the manager of a contact center who told me it was a lonely job being in charge. Today, I meet contact center leaders who inspire and agents who make me step back in awe. We are all professionals and like professionals we need the right level of training to help us grow.
When we brainstormed several years ago for an avenue to help professionals in this industry learn from one another, we hit upon the idea of establishing a conference program where the presenters share their ideas with others. The key difference is that we felt, and still do, that the presenters should be the professionals that do contact center jobs, day in and day out, not a hot shot consultant or marketing guy from a hardware vendor.
In 2006, we went out on a limb and launched the world’s first global competition where the finalists present and the audience, the contact center managers and executives who come along to learn, get to ask questions and ultimately vote for who will walk away with the trophy! This revolutionary concept was a crazy idea we were told “No one will go!” We believed in our idea and launched our first event in Dallas in March 2006.
Learning Works When It’s Fun!
I trained for years, it peaked my interest when I was working for the World’s top computer games manufacturer, as they needed a trainer. I loved the role and I made it fun! The delegates enjoyed it so much, they learned so much more than ever before. From there, I received more and more repeat business. I realized what I was doing was different than others, but it made so much sense… it was common sense! Have fun and you will learn!
This is what the Contact Center World Awards & Conferences is about, practical fun! Here’s what we mean.
Fun – Do you remember when you were in grade school? Sure we all do… we were affected positively or negatively by these experiences. If we enjoyed a subject, we most likely excelled at it. Having fun helped us all learn. Now, you go to a conference and hear the same old staid speakers… guess what? Your retention of ideas is limited. Go to the Contact Center World Awards & Conferences in Orlando, London or Melbourne and you will have fun and walk away with tons of ideas. We even guarantee it with a full refund offer!
Practical - How many ideas have you heard that lack substance, without proven results to make them true? That’s why we love to hear case studies; they make what we hear real and applicable. The Contact Center World Awards are different. Every presentation is a guaranteed case study straight from the horse's mouth! This is unbeatable content and no one anywhere in the world can match this!
What’s Your Language?
Asking questions helps you learn. Why do so many conferences offer the same speakers again and again and then wonder why no one is asking questions? There’s a simple solution: If you want to appeal to rocket scientists put a rocket scientist on a stage who will talk the same language. Same applies to our industry. The best person to share ideas about improving the efficiency of a customer service center is the person who runs one. That’s what our conferences are all about learning from those who do it!
What’s In A Name?
When we first launched the Contact Center World Awards in 2006, we spoke to some potential delegates who told us they wanted to see who the finalists were, before they booked. They wanted to know brand names! As we progressed through the year, we heard rave reviews from delegates. Some delegates started to liken the awards to the Olympics! We started to realize that no one goes to the Olympics knowing who is going to be in the 100m finals, they go to watch the best no matter who they are from around the world. Sure, some brand names reach the finals, yet it’s not the name. It’s the fact that the finalist is one of the best that attracts those delegates who can see beyond a name!
Network With The Best!
Networking is important. Yes it is! Networking is an excellent way to share ideas. At the Contact Center World Awards we actively encourage networking. At every event many people exchange cards, raving about the event and the friendships they have developed.
I am amazed at how the industry continues to flourish and grow. I am excited to see companies invest more and more in the people, the processes and how they use technology to enhance their contact center. I am encouraged when I see so many people share their ideas and help others learn from their experience.
Learning Is Easy!
Do it in the right environment with the right people and the right program (The Contact Center World Awards) and you have a winning formula for the delegates! Why do we offer a guarantee? We believe in our product. Over 98% of delegates recommend this event and that is unheard of in this industry! If you are a manager, trainer, or executive in the Contact Center Industry, this is the event for you! Vendors are welcome too, but they are not permitted to speak, only learn from what the best in the industry are doing!
What are you waiting for? Find out more and be an asset to your company! Go to www.contactcenterworld.com/worldawards
About Raj Wadhwani 🍁:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Tuesday, April 3, 2007
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