Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Richard Roberts
Adviser and Consultant
18
EXECUTIVE MEMBER
Selin İcer
Quality - Training & Academy Director
29
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13

Article : My experience at the EMEA Best Practice Conference and Awards London 2012

My prime objective for entering this competition was to win a medal for exceptional performance in the auditing category. I viewed this as an ideal platform for me to showcase my achievements as a Quality Auditor. I intended sharing my experiences with the best in the Industry world wide and this is a morale booster for me.

Learning from the best would with no doubt make me perform at optimal levels which will in turn help the company to not only meet but surpass clients’ requirements. Surpassing clients requirements will make O’Keeffe & Swartz a preferred service provider and will inevitable assist in the business’ drive for innovation and diversification. All said and done, I entered the competition because I strongly believe that I have the ability and the drive to stage one of the best presentations in the world. I want to explore my potential and unleash the winning animal in me.

On a lighter note though, I entered the award so that I could explore the world, and also to once again raise the O’Keeffe & Swartz flag higher and higher as the employer of choice where staff development plays a pivotal role.

I was overwhelmed when I got selected to present, it was like a dream come true. I have always known that I have the inner drive to achieve any set goals but it has never occurred to me that I can achieve these at international level. The feeling of selection was awesome but intimidating at the same time given that this was my maiden venture. I did not know what and how to prepare but still believed that I will stage one of the best presentations. Preparing for the presentation was a grueling encounter based on the fact that I did not know what content would be world class, compressing this material to a 10 minutes showcasing slot and let alone standing in front of an audience to share my piece.

To be honest, when I did my first presentation to the company, the attendees were ruthless in their criticism to a point where I told myself that this was not for me. The irony of it is that I just suddenly found myself embracing the criticism and made remarkable strides in improving my presentation. I must say, however, that it was not an easy walk to London as I had to present again and again to my friends, family, colleagues and even to myself in my sleep. The fear of judgment if I did not make it was a constant source of encouragement for me hence I made it a point that I stage my best.

When I got to London, I knew I had prepared adequately but anxiety became the order of the day especially on Monday 25 June having witnessed a couple of presentations. By the end of the day I started gaining confidence as the participants were friendly and all anxious, I realised that I was not alone. Going for the cruise cooled my nerves as I interacted with quite a number of attendees, sharing our experiences and our general feelings regarding the event. The reality of the matter is that we were all nervous including the seasoned presenters.

My presentation was on Tuesday, 26 June and I woke up around 03h00 and I couldn’t sleep as my mind paced up and down. This was a defining moment for me as I tweaked my presentation for the last time and convinced myself that my approach would be to be more elaborate on best practice tips that I thought made me unique. I did just that and gold came my way, as a team, we kept motivating each other, presenting to each other and this kept us going, we were a united front with one mission i.e. getting as much medals as possible.

On the day of the presentations, I was inspired by my colleagues who presented before me, their presentations were top notch and I couldn’t let the team down. The first opening minutes of my presentation were a mess as I could not click forward to my second slide, it was at this moment that I realized that a little joke at what I was experiencing would be a nice ice breaker hence I said " the machine is not user friendly at all". When the audience bust in laughter, I knew at that moment that I had them now and had to do my best just to keep them. As the presentation unfolded, I felt more confident, relaxed and most importantly in control. I was completely at ease when we progressed to the question and answer session.

The award ceremony and the gala dinner were splendid, the venue was excellent and the experience exhilarating. The organization of the event was fine tuned to meet all our needs, it was quite a captivating event. Thanks for such a life time experience, quite a world class one.

I felt like a hero when my manager and others came to meet us by the air port, I could not believe my eyes. The experience was amazing. When we got back to work, we were all treated like icons and even had a celebration to this effect. I feel proud and greatly honoured to be part of this company. I must say, though, that I am still picking this and that from all the presentations with a view of properly knitting and rolling these out to the entire business.

My perception of myself has greatly changed, I feel more confident and believe strongly that the sky is only the beginning and not the limit. My self esteem has indeed been enhanced and bench marking against the best has given me more insight into what we could do better as a company and what I need to improve on as an individual.

Thanks to all.

Mxolisi Dube (OKS)

Interested in the Annual Top Ranking Performer Awards and/or Best Practice Conferences?
Find out more at www.ContactCenterWorld.com/worldawards (awards)
www.ContactCenterWorld.com/conferences (conferences)


About O'Keeffe & Swartz Consultants:
Company LogoO'Keeffe & Swartz is serious about sales! O'Keeffe & Swartz specialize in the sale of simple insurance products to affinity lists. We have a history of outstanding sales performance in our chosen field and have obsessed about insurance direct marketing for over 18 years. As an outsourced service provider we have the ability to deliver superior sales results to our clients, including the major banks and insurance companies within South Africa. O'Keeffe & Swartz have a proven track record with multiple award wins within our industry. Our world-class, best practices in the fields of predictive dialing, list management, quality assurance and verification underpin these results and ensure good quality sales are made. O'Keeffe & Swartz is an authorized financial services provider.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Saturday, August 25, 2012

Printer Friendly Version Printer friendly version

2024 Buyers Guide Training

 
1.) 
Happitu

Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
(read more)

2.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31813 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =