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Article : My experience at the EMEA Best Practice Conference and Awards London 2012

My prime objective for entering this competition was to win a medal for exceptional performance in the auditing category. I viewed this as an ideal platform for me to showcase my achievements as a Quality Auditor. I intended sharing my experiences with the best in the Industry world wide and this is a morale booster for me.

Learning from the best would with no doubt make me perform at optimal levels which will in turn help the company to not only meet but surpass clients’ requirements. Surpassing clients requirements will make O’Keeffe & Swartz a preferred service provider and will inevitable assist in the business’ drive for innovation and diversification. All said and done, I entered the competition because I strongly believe that I have the ability and the drive to stage one of the best presentations in the world. I want to explore my potential and unleash the winning animal in me.

On a lighter note though, I entered the award so that I could explore the world, and also to once again raise the O’Keeffe & Swartz flag higher and higher as the employer of choice where staff development plays a pivotal role.

I was overwhelmed when I got selected to present, it was like a dream come true. I have always known that I have the inner drive to achieve any set goals but it has never occurred to me that I can achieve these at international level. The feeling of selection was awesome but intimidating at the same time given that this was my maiden venture. I did not know what and how to prepare but still believed that I will stage one of the best presentations. Preparing for the presentation was a grueling encounter based on the fact that I did not know what content would be world class, compressing this material to a 10 minutes showcasing slot and let alone standing in front of an audience to share my piece.

To be honest, when I did my first presentation to the company, the attendees were ruthless in their criticism to a point where I told myself that this was not for me. The irony of it is that I just suddenly found myself embracing the criticism and made remarkable strides in improving my presentation. I must say, however, that it was not an easy walk to London as I had to present again and again to my friends, family, colleagues and even to myself in my sleep. The fear of judgment if I did not make it was a constant source of encouragement for me hence I made it a point that I stage my best.

When I got to London, I knew I had prepared adequately but anxiety became the order of the day especially on Monday 25 June having witnessed a couple of presentations. By the end of the day I started gaining confidence as the participants were friendly and all anxious, I realised that I was not alone. Going for the cruise cooled my nerves as I interacted with quite a number of attendees, sharing our experiences and our general feelings regarding the event. The reality of the matter is that we were all nervous including the seasoned presenters.

My presentation was on Tuesday, 26 June and I woke up around 03h00 and I couldn’t sleep as my mind paced up and down. This was a defining moment for me as I tweaked my presentation for the last time and convinced myself that my approach would be to be more elaborate on best practice tips that I thought made me unique. I did just that and gold came my way, as a team, we kept motivating each other, presenting to each other and this kept us going, we were a united front with one mission i.e. getting as much medals as possible.

On the day of the presentations, I was inspired by my colleagues who presented before me, their presentations were top notch and I couldn’t let the team down. The first opening minutes of my presentation were a mess as I could not click forward to my second slide, it was at this moment that I realized that a little joke at what I was experiencing would be a nice ice breaker hence I said " the machine is not user friendly at all". When the audience bust in laughter, I knew at that moment that I had them now and had to do my best just to keep them. As the presentation unfolded, I felt more confident, relaxed and most importantly in control. I was completely at ease when we progressed to the question and answer session.

The award ceremony and the gala dinner were splendid, the venue was excellent and the experience exhilarating. The organization of the event was fine tuned to meet all our needs, it was quite a captivating event. Thanks for such a life time experience, quite a world class one.

I felt like a hero when my manager and others came to meet us by the air port, I could not believe my eyes. The experience was amazing. When we got back to work, we were all treated like icons and even had a celebration to this effect. I feel proud and greatly honoured to be part of this company. I must say, though, that I am still picking this and that from all the presentations with a view of properly knitting and rolling these out to the entire business.

My perception of myself has greatly changed, I feel more confident and believe strongly that the sky is only the beginning and not the limit. My self esteem has indeed been enhanced and bench marking against the best has given me more insight into what we could do better as a company and what I need to improve on as an individual.

Thanks to all.

Mxolisi Dube (OKS)

Interested in the Annual Top Ranking Performer Awards and/or Best Practice Conferences?
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About O'Keeffe & Swartz Consultants:
Company LogoO'Keeffe & Swartz is serious about sales! O'Keeffe & Swartz specialize in the sale of simple insurance products to affinity lists. We have a history of outstanding sales performance in our chosen field and have obsessed about insurance direct marketing for over 18 years. As an outsourced service provider we have the ability to deliver superior sales results to our clients, including the major banks and insurance companies within South Africa. O'Keeffe & Swartz have a proven track record with multiple award wins within our industry. Our world-class, best practices in the fields of predictive dialing, list management, quality assurance and verification underpin these results and ensure good quality sales are made. O'Keeffe & Swartz is an authorized financial services provider.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Saturday, August 25, 2012

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2024 Buyers Guide Customer Relationship Management

 
1.) 
Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
Comvendo

Inbound, Outbound, Backoffice

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Pointel

Customer Relationship Management Solution
Pointel has a several years of experience in implementing Customer Relationship Management solution to maximize customer lifetime value and profitability. Pointel Specializes in Salesforce, Clarify, Oracle and SAP suites of products. Pointel has implemented CRM solutions for many industries including financial institutions, banks, pharmaceuticals, healthcare, insurance and telecom companies. Pointel's unique methodology guarantees 100% success. Customer Relationship Management solution improve the efficiency in managing the customer-facing business process from end-to-end. This includes Marketing, Sales, Customer Service and Support. The overall goal is to improve the customer experience and...
(read more)

12.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
 

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