Article : Recruitment Sources
There are a variety of ways contact center go about recruiting staff to their centers, and each one has different levels of success. We asked our members what methods they use to recruit new agents, and received answers as varied as the centers themselves.
A great source for posting openings in your contact center is to use the ContactCenterWorld Job-Post feature. Easy to use, read by thousands - it will help you to quickly find that ideal employee. You can find it at this link:
http://www.contactcenterworld.com/job-center.asp
Want to find out about the Best Recruitment Campaigns in the world? It is one of the catagories at our world conference and you can learn what really works! Find out more Here:
http://www.contactcenterworld.com/conferences/
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"We use a variety of resources to recruit. We often reach out to our existing staff for referrals, as our employees know the organizational culture and expectations better than any external resource. If we have specific language needs, we will research area populations where our language needs can be met, and then recruit locally (i.e. through ethnic churches). In addition to these resources, we also post openings on general locally focused websites (i.e. Craigslist.com) as well as industry websites." |
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| - Daria Guttilla, Training and Quality Assurance Manager, Enhanced Customer Care Solutions, United States | |
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"Internet, working links, specialist job agencies." |
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| - Nick Quant, HR Director, Spoken For, United Kingdom | |
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"We typicaly recruit through traditional advertising- newspapers, radio and television ads. Because we have our center in a relatively small community, word-of mouth- is also valuable for recruiting." |
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| - Elizabeth Double, Call Center Trainer, Charitable Resource Foundation, Inc, United States | |
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"Seminars at Universities Colleges; Online Advertisement Through different Sites; Print Media; Personal Head Hunting" |
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| - Moayyed Jafri, Quality Assurance Manager, AMAP Business Services LLC, Pakistan | |
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"Heidrick & Struggles is one of the global leaders in executive search, our placement is solely on the top management. The Candidate's skills are more than contact centre; but set up, deep understading of the firm;s clients' business and the functional vertical in which the call centre will operate in. For this we recruit through out business understanding, in house database with the support of our Global Knowledge Management Centre." |
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| - Saif kamal, Research Associate, Heidrick & Struggles, Thailand | |
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"online job portals; newpapers, jobfairs - college, professionally organized, employee referrals" |
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| - Corinne Rodriguez, Talent Acquisition Manager, Teletech, Philippines | |
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"We can recruit staff by posting a necessary and relevant position thru online application or online job registration so that we can contact them if they are qualified for such position being needed." |
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| - Rix Limbaro , OFFICE CLERK, L'DARF GENERAL SERVICES, Philippines | |
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"Am sorry but newspapers & colleges don't work for us. We take this category of applicants for internship. However, we prefer to deal with Mri-Net a professional profiling not cv forwarding HR specialist recruitment agency." |
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| - Canullia Quest, Legal Advisor, FWM, Bahrain | |
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"Websites, job fairs, radio ads, newspapers, in-house career days" |
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| - Gerald Williams, HR Director, Dialogue Marketing, United States | |
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"When looking for agents for my clients I use Monster.ca along with facebook and word of mouth" |
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| - Stephen Perry, Professional Search Recruiter, Volt Professional Search, Canada | |
About ContactCenterWorld.com:
Contact Center World.
(www.ContactCenterWorld.com),
The Global Association for Contact Center Best Practices & Networking
Published: Friday, October 02, 2009
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