Everybody has their own definition of what great service is supposed to be, but if we want a straight answer, who better to ask than those in the customer service industry? We asked these professionals which industry sectors provide great service and which ones are poor.
A survey by Joss Jalbert, ContactCenterWorld.com
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Thursday, April 8, 2010
4.) | AssisTT Contact Center Services End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions. |
5.) | Bespoke International Group Business Process Outsourcing Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience |
6.) | Comvendo Inbound, Outbound, Backoffice |
7.) | Connecta Center - Prospecting, commercial appointments - Collection - Surveys - Customer Care - Technical Support |
12.) | InfoCision Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective. We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizat... (read more) |
13.) | Invensis Finance and Accounting Outsourcing Services |
14.) | Liveware Labs Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies. We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals. Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we... (read more) |
15.) | MetroCall MetroCall is a Contact Center located in Uruguay, with international presence, providing customized solutions and following the trends and needs of users |
17.) | Outcess CONTACT CENTER OUTSOURCING OUTCESS SOLUTIONS NIGERIA LIMITED is an integrated customer engagement and business process outsourcing company. We deliver innovative digital and cloud solutions that empower and optimize the performance of people, teams, and organizations. We are a 100% wholly Nigerian owned venture and believe in the talent of our people in our over 17 years of operations serving the likes of MTN, Airtel, 9Mobile, Multichoice, Total, Mantrac, Nigeria Immigration Service, Nigeria Communications Commission, Guaranty Trust Bank, Fidelity Bank, Sterling Bank, Branch, Avon Medical Centre, AIICO Multishield insurance, Custodian and Allied Insurance, NTEL, Smile etc. We currently operate a 1200-seat, 24/7, 365... (read more) |
20.) | Pusula Call Center Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience. With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations. Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l... (read more) |
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