We asked training professionals from around the world to tell us the methods they use to train new recruits and turn them into successful agents. The answers are varied, and point to the different techniques used to create better representatives.
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Published: Thursday, January 21, 2010
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