Let me start by wishing you all the very best in 2012 and may it be a successful year for you.

As I reflect on a fantastic year for ContactCenterWorld, I also spare time to consider some of the heart wrenching tragedies and challenges that have affected hundreds of thousands around the world including tsunamis, earthquakes, floods, mud slides etc. I am pleased that, together with some members, we raised over $6,000 for Japan and we made contributions totaling over $4,500 in total between several other charities including Juvenile Diabetes (USA), Ronald Macdonald (Australia), Hiroshima (Japan) and others in Malaysia and Finland.

Here are some of the other highlights for ContactCenterWorld

We held 4 fantastic events around the World and crowned the Global Top Performers in the Contact Center World in Las Vegas.

The first group of 65 professionals received their Certificate in Contact Center Best Practices at the global best practices conference in Las Vegas.

We started production on several new projects including documentaries, grew our networking tools and launched Live Chat for members to use at no cost.

Our membership grew for the 11th year in succession and we finished the year with 129,745 members globally.

As I consider 2012 there are lots of things I look forward to! This is a fantastic industry with fantastic professionals and here is some of what’s in store for ContactCenterWorld this year

Jan
Raj travelling to the UK and Austria to review potential venues for our events

Publishing Top Outsourcer Rankings

Closing date of 2012 Top Ranking Performer Awards (Jan 15^th)

2012 Industry Champion Awards Open

Editorial features on 12 New Year Resolutions and Industry Execs on 2011/2012

Feb
Raj travelling to Singapore to finalise venues for Asia Pacific conference

Mar
Raj travelling to Vegas to finalise venues for Global Best Practices event in Oct/Nov

Apr
New improved look to ContactCenterWorld.com website

May
Revised Rate-our-Service launched

June
Best in Americas Conference (Orlando)

Best in Europe, Middle East & Africa Conference (London)

July
Best in Asia Pacific Conference (Singapore)

Oct/Nov
Best in the World Conference (Las Vegas)

This is just a snapshot of the exciting things happening this year. Lots more to follow.

Thank you all for your support and wishing you the very best in 2012 and beyond

Raj
By the way - hope to see you online networking with me and others - here is a link to my profile