The Global Association for Contact Center Best Practices & Networking

Challenge
Health care IT solutions company iSOFT wanted a flexible, secure, advanced communications network that would help drive collaboration and growth. By choosing a fully-managed, cloud-based IT and communications solution from Verizon Business, iSOFT expects to meet those goals while also realising significant cost and management efficiencies.

One of the world’s providers of health care IT solutions, iSOFT works with customers in more than 40 countries across five continents to manage patient information and drive improvements in core processes. The company has expanded rapidly in recent years, both organically and through acquisition, resulting in a number of different networks and systems outside its core IP network, which were expensive to run, unreliable and restricted productivity and expansion.

Solution
To overcome these challenges, iSOFT deployed a secure, high-capacity Verizon Private IP network that has today further expanded to link 46 iSOFT sites around the globe, and also includes secure remote access to the network for employees on the road. All employees now have simple, consistent, reliable and secure access to centralised applications driving business critical functions such as human resources, finance and customer relationship management, with high quality of service supported by regular internal and external stakeholder monitoring. In addition, audio, net and video conferencing also facilitates global collaboration, as the first step toward a fully unified communications strategy.

With the new network quickly delivering cost savings and improving productivity, iSOFT then looked to other technology innovations that could support its business goals. Verizon Business proposed an integrated global solution that incorporates IP-based computing-as-a-service with deployment and management backed by Verizon’s team of professional services experts. Verizon’s computing-as-a-service solution is also helping iSOFT create a new and dynamic external website, which helps the company respond more quickly and accurately to customers’ needs.

Conclusion
Martin Wilkinson, iSOFT’s chief information officer, said: "We wanted to reinvigorate our network infrastructure to ensure our technology was better able to support our business needs and enable us to realise our global ambitions. We thought a cloud-based approach would give us the right combination of flexibility and service, a means of further streamlining our business to drive cost reductions and management efficiencies, and also enable new means of collaborating both internally and externally.

"As an existing Verizon Business customer, we knew the company understood our business, but most importantly, it was also able to offer us a compelling combination of cloud-based solutions, technical capabilities and professional services expertise that will help us take our business ambitions to the next level. We’re looking forward to realising the additional benefits a cloud-based approach can bring to our business – on top of our existing consolidated communications infrastructure - and are excited at the potential that the Verizon cloud approach offers."

Source: PRWire

Posted by Veronica Silva Cusi, Asia Pacific correspondent, ContactCenterWorld.com

About Verizon:
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.

About iSOFT:
iSOFT is one of the world’s providers of healthcare IT solutions. We design, build and deliver industry-leading software systems that serve the entire health sector. Our capacity to embrace change and keep abreast of emerging new directions in healthcare allows our customers to explore the exciting potential of new technologies while securing their existing investments. Today, over 13,000 provider organisations in over 40 countries across five continents use iSOFT solutions to manage patient information and drive improvements in core processes.