"We have used hosted and cloud-based tech since day one."

"Cloud will dramatically cut cost and enable the contact center to to be become more flexible"

"We should install the software locally on employee PCs or servers, and retain on-site IT resources to maintain it. it is really helpful it can maintain Infrastructure costs, facilities costs, labor costs and maintenance costs, add up quickly as IT staff perform upgrades and patches, maintain security and servers, ensure redundancy and uptime, back up data, and more. Using cloud technology in contact center is very important. It radically simplifies how i deploy, maintain, and access software, platforms, and infrastructure. Because everything I need is available through the Internet as a service. Looking ahead, analysts see this as a long-running trend where all types of business services will be virtualized, enabling massive interoperability and the potential for huge cost savings. In a cloud technology contact center, there's a significant workload shift. Local computers no longer have to do all the heavy lifting when it comes to running applications. The network of the Cloud Call Center computers that make up the cloud handles them instead. Hardware and software demands on the contact center's side decrease. The only thing your work station needs to be able to run, is the cloud computing systems interface software, which can be as simple as a Web browser, and our cloud network takes care of the rest."

"Believe it has unrealized benefits that need to be tried and tested. It has a major upside with flexibility with the right vendor. The demand for 'now' access by the market requires world class companies to be able to provide customers many ways to interact. The cloud solutions have promise."

"Prospect able as long the technology can proof the confidentiality and also the security purpose"

"We are a cloud based contact center and we utilize the cloud with our remote work force."

"everything we use is in the cloud. i just hope it doesn't rain."

"It is the most logical step for call centers, in terms of cost of service, redundancy, and uptime."

"It is an effective technology in cost reducting, using it on my center could help us to maximize our potentions not only in system but also in empowering the employee too."

"Old technology spun with a new name only now the infrastructure can handle it...almost."

"We use it today"

"In my opinion, cloud technology is a cutting-edge internet &database technology. By integrating Distributed Computing, Parallel Computing and Grid Computing, and taking advantage of Distributed Computing Technology, it’s able to process tens of millions to hundreds of millions of data within a few seconds. In China, centralization is the future trend of the development of contact centers, in which massive case storage and complicated processing of data will be one of the toughest challenges, and cloud technology is the best choice. The exploration of cloud technology at our center is still at its infant stage, but several periodical achievements have been made, among which the virtual desktop Green Seats, also called Thin Terminal or Tabletop Cloud, is the most significant one. With centralized deployment of traditional PC host devises such as CPU, storage space and so on, the Green Seats has made it possible for the Client to keep only input/output devices like display screen, keyboard, mouse, voice interface in operation, sharing software and hardware among multiple users and separating terminals and information, and finally achieve energy conservation, environment protection and information security."

"We are already operating policy/client administration system on “cloud technology”, and ultimately no reason the contact centre platform can’t operate in the “cloud”, including cost-effective and effective redundancy options."

"Like the concept."

"Our center has already been using cloud computing for a while. I believe that it is an advantage from a strategic point of view, as we are able to work in different countries worldwide, with just two main operation hubs."

"plan in the pipeline for the new financial year"