"Yes, especially if I'm a valued customer, meaning they can identify my personal profitability/ total spend on thier product or service. The attention a customer gets should always be the high, however, in reality it is not always the case. Big spenders get certain privledges, it's what they come to expect and what businesses offer their best customers."

"There is a positive correlation between pre and/or after sales services quality and customer loyalty. In recent days , customer expectations are changing and companies should follow these expectations and generate new service strategies in order to keep customers loyal."

"Customer service lends to the overall experience as a customer and while this may not be the entire basis for staying with a business, it does anchor a decision to stay especially through difficult circumstances. Loyalty is reciprocal."

"At this stage, NO. As per my earlier response,I don't believe that one company provides a significantly improved level of service over another, so my decisions around loyalty are not included in my consideration set."

"Definitely, there is a major relation between service and loyalty. I will not stay with a company that doesn't offer what I need when I need it or at least what I expect to get."

"Yes there is. For me, I am loyal as long as the supplier shows consistency in their service and always a step ahead of me as a customer. Anticipating my needs as a customer means you've taken the time to care about what matters to me"

"Yes, for sure. The most brilliant product can be subject to rubbished service. And if the service is bad, I take my business elsewhere. For example, I bought a german car, but the service centre does a bad job of maintaining it, so I now drive a japanese car due to the better service, even though the car is not as good to drive."

"Yes. I am loyal to those companies who make my life easier, who look for opportunities to make me want to use them as a company. When it comes to service, I have many choices. I choose companies who provide me service in a clear, concise and easy way."

"I do believe there is correlation between the level of service you receive and your loyalty but that can depend on the specific product or service as well as the preferences of the customer. Many customers are willing to pay a premium for a higher level of service. A good example of that is when customers by a product on Amazon they typically do not choose the lowest cost provider especially if that provider has a low customer service rating by other consumers."

"Definitely. For me , if the product is perfect and the service is poor then I will not continue to do business with that company. To me service is everything."

"According to the service quality increases;my loyalty increaeses too.in fact of this quality and pricing policy should be acceptable."

"Yes, for a mature market, tight competition and enhance telecommunication structure currently, service is really have a direct impact to business."

"Absolutely-I will pay more for the same service if I receive better treatment from a company."

"Yes, I believe because if the service is I need and excellent, I will be loyal."