"Yes, a happy customer is a returning customer. A supplier will do well to build up a relationship with her clients through providing excellent service than to lost one due to failed customer service."

"i believe"

"Most definitely if it is good service, and bad service will push a customer to a competitor just as quickly."

"No; the three companies I am most loyal with [my Telco, cell phone provider and bank] treat me no different [and sometimes worse] than if I was a new customer e.g. to have the cell phone I wanted , I lost my loyalty discount!!"

"I'm fearful of fixing things. So service and post sales service is what I look for."

"Probably, as I get to talk to them more often and they get to know me. However I also believe that there is a correlation between how polite I am to the supplier and the service I get."

"There is a strong correlation. Buying is only the beginning; it's the way with which the buy is supported through effiecient service through its life cycle that matters."

"Absolutely. If you get good service you are bound to continue with the supplier and recommend them too, in many instances i have discontinued dealing with suppliers due to a bad service experience. for me if you receive bad service once it means that you will receive the same kind of service in future as the company/supplier obviously does not appreciate the power of customer service."

"Absolutely. Although consumers expect the best, when they need help or something goes wrong, the trust and reliance in a customer care support are key factors in their loyalty."

"There is correlation, in most cases agents start by thanking me for my loyalty and support which is testimony that they value me as a client. The mere fact that agents know that I have done business with them for some years makes them professional towards me."

"loyalty is dying. large organisations are about volume and number crunching. business analytics do not mean service."

"Definitely! As a consumer, I would prefer to spend more to get the service I need after any purchase. Not to discount those who offer cheaper prices but provides the best customer service. Once I get the feel that I am valued, regardless of the their price, the brand would really matter."

"I believe there is a strong correlation between our loyalty as consumers and the service we receive from our suppliers. Often we will spend the extra cash for a product from a particular supplier because we are largely satisfied with the service we receive, even when the same product is available elsewhere for less. Additionally, in the event we are displeased with a particular product, the service we receive is usually the deciding factor in whether we continue doing business with the supplier, or defer to the competition."

"Yes. the better the service the more likely I will be a returning customer, and for exceptional service the more likely I will talk about that experience with family, friends and colleagues."

"There is no correlation. I buy from my suppliers because I have to. Their customers service is extremely poor."