The Global Association for Contact Center Best Practices & Networking

Why did you enter the awards in the first place?

My employer nominated me. heard about the nomination around November last year, I was very flattered but proud at the same time that Datacom nominated me out of 3000 employees to represent them to become the World's Best Sales Agent!

So how does it feel to be the No.1 in the world?

Like I’m on top of the world! Very inspiring to myself and my peers. I always believed that I could be the best of the best and as soon as I was nominated for this award 12 months ago, I knew this was a
once in a life time opportunity. After finally winning the title, I believe that there is more I can achieve and the impossible is nothing. My goals now moving forward is to continually be the best at what I do, and put in 110% effort in what I am passionate about. It may not be winning another award or being the best at something else, just knowing that I did all I could to achieve the results I get is the best measurement of my success.

How did you feel when we announced you were the winner?

Relieved at first, then extremely excited! It was an honour to be up against such a great competitor, after all, this is the best of the best so I didn't expect any less! Although my other candidates were quite good as well, this did not put me off as I am generally quite a confident person, just went out there and did my best. Part of being a winner is also being a good sport, I also took a few good tips from other candidates.

How have you celebrated your win?

There will be dinner and drinks with friends and family on the weekend. I had colleagues anywhere from agent level to Managing Director come up and personally congratulate me. Even colleagues I have never met before came to me and ask how it was, congratulate me and share some tips as well. Below is an email from our Managing Director, sent to our whole company to appreciate our efforts.

"We sent our three Contact Centre Awards APAC Winners off to Las Vegas, USA to compete in the World Award.

I'm pleased to announce that their performance at the World Awards have brought home for Datacom a Gold and two Bronze trophies and medals. To win in both the APAC Region and at the World competition level demonstrates our customer service expertise, our commitment to consistent service excellence and the outstanding talent that drives our capabilities.

Please join me in congratulating our winners:

Edwin Law GOLD WORLD WINNER FOR BEST SALES AGENT
Kylie Johnson BRONZE WORLD WINNER FOR BEST CUSTOMER SERVICE AGENT
Sonia Gorgievska BRONZE WORLD WINNER FOR BEST TRAINER

I'd like to thank everyone involved in driving our industry recognition and making 2008 an awards winning year. What a great way to end the year!

Kirsty Hunter
Managing Director | Datacom Connect

Whats next for you?

Sky’s the limit! Has always been and always will be. Successful progression in my career and business.

For those who don't know why the awards and the conference are different, how would you describe them and their value over other awards?

ContactCenterWorld.com is indeed a conference like no other. It is not about selling ideas, its SHARING ideas. This is proven by the simple fact that no vendors are allowed to present in the conference, only the world’s best Contact Center representatives presenting ideas that make them the best. They truly live by the motto "sharing best practice" and that is very unique and worthwhile getting involved.

How do winners benefit by entering?

Winners benefit by entering by getting the title to be the world’s best. The company they represent benefit by being recognised as the best and this is extremely valuable in terms of creating morale to their clients, customers and other stakeholders. Even those who did not win gold, just being amongst the best of the best is a great honour.

The 2009 Top Ranking Performers in the Contact Center Industry Awards are now open for entry! To learn more about this unique awards program and how you can start on the journey to being named "Best In The World" visit; http://www.contactcenterworld.com/worldawards/