What does it mean to your company to achieve "Regional Finalist" status in the ContactCenterWorld.com Top Ranking Performers in the Contact Center Industry Awards?
To achieve any kind of recognition in such a competitive industry is always an achievement. To achieve Regional Finalist status in the Contact Centre World Top Ranking Performers in the Contact Center Industry Awards for the category "Best Outsourcing Partnership" is certainly an award that we would value and most importantly, provides a strong reassurance to our current and future partnerships.
Our excellent portfolio of "Client Partnerships" is built on customized solutions for all "Industry Groups" and stems from our 43 years of industry experience. Being named Regional Finalist shows recognition of our continuous efforts in providing great "Outsourcing Partnerships".
Do you believe that recognition is a great esteem builder and can help create workplace loyalty and build a sense of community?
Absolutely! We thrive on ensuring our entire team is recognised for the value they contribute to our organization, this recognition from Contact Center World creates "Blanket Recognition" to our organisation.
All recognition towards Link:Q is shared equally amongst every contributor within the company, either from a monetary or award incentive. This in itself is the key to create and maintain workplace loyalty.
In what way does recognition from coworkers and managers differ from third party recognition or what we call peer recognition?
Internal recognition is excellent and is usually based on measurable achievements or targets. We see third party recognition as a valuable source of recognition and it takes recognition to a different level.
This is an opportunity to be recognized by Industry Experts and peers whose opinions are valuable towards the success of our business.
What makes an external award recognition program unique and more meaningful, such as the ContactCenterWorld.com Top Ranking Performers in the Contact Center Industry Awards?
I believe the challenge of an external award makes it unique, and to a certain extent more meaningful. It is unique because of its comparative measurement against other contact centre players in the industry. It is meaningful because of the value of the award itself. The award provides a strong reference to our potential new partnerships and more importantly to our existing partnerships.
What impact does your pursuit for a Top Ranking Performer in the Contact Center Industry Award have on your contact center?
The impact has been great, for example, it was an opportunity to access our capabilities, skills and client offering from a different perspective, and as a result, it highlights what we do best, this alone sprinkles great satisfaction across the organization.
It also influenced a sense of competitiveness towards others in the running for the award.
Both our contact centers and management support office combined their skills and expertise in compiling the answers to the initial response of this award, this in itself created excellent workshop contribution and great team involvement.
Do you feel that winning an external award judged by your peers has more value than one judged by a panel of industry vendors?
Winning an external award judged by our peers certainly has more value from an external perceptional perspective and more importantly it has great value being judged and awarded from experts in the industry.
It is important for Link:Q to be measured comparatively with other contact center players in the industry to highlight where we stand as "Outsourcing Providers" in the industry.
What feedback have you received within your organization at this stage of the awards process?
All feedback has been positive throughout the organization; it has created a level of excitement and anxiousness! Management is anticipating the results. It would be extremely beneficial for the organization.
Our Commercial Teams, Account Managers and Sales Group are excited about potentially winning the award, as they are looking forward to taking the recognition of the "Award" itself in supporting their sales strategy. Marketing departments are excited about the value such an award would reflect on our organization. Overall, it has created a sense of competitiveness. Our aim to win this award is great.
About Rick Costa:
Rick Costa is the Strategic Business and Project Manager for LinkQ in Australia.
About Link:Q:
Link:Q has over 40 years experience in outsourced contact centre services, directory assistance, call answering and messaging in Australia. With a strong customer base comprising in excess of 5,000 corporate, government and SME clients, Link:Q processes more than 1.7 million calls a month, in addition to millions of messages via e-mail, SMS and pagers.
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