The Global Association for Contact Center Best Practices & Networking

You won GOLD in one of our regional contests in recent years, what made you enter the competition in the first place?
We wanted to validate our efforts through learning from the best professionals all over the world at this conference.

In addition, our desire was to impress our competence among the industries by letting others recognize our solutions and benefits that we bring to the clients.

How did you and your colleagues celebrate your win and what recognition did you receive internally and externally for this fantastic achievement?
We first placed a news release on our web site. Then we delivered the news to a mailing list that includes our existing clients. We also conducted the PR activities to the entire market through an ad and a news article on several media including national news papers and an industry newspaper.

Also, we put up the presentation contents in our internet web site and sent out the news on our mailing list to our employees. The sales representatives of transcosmos are now presenting this news to our customers and prospects as a sales promotion tool.

We held a business seminar as well featuring the presentation recognized in the ContactCenterWorld.com World Awards, with more than 500 people in the audience.

Finally, the members involved in the case study presented at the ContactCenterWorld.com World Awards were given recognition by the CEO of our company.

How did the win change things for you personally?
I have been in this industry around 40 years, and the recognition has made me more confident of what I have been doing.

Especially as a person who has been learning know-how from professionals all over the world, the experience of presenting our know-how to them in return was a fantastic experience. It made me feel like learning more and more about this business.

What impact did the win have on the morale of the center overall?
Our employees involved in the daily contact center operation and sales section felt more assured of the value they were providing. Meanwhile, those who belong to the administration sections and were not involved in the actual center operation also improved their perception of the services and the staff as a competitive edge of their own company.

Thus all the employees shared the same refreshed recognition of the value of their company based on the common awareness of the fact of award winning.

Looking back at your win at the regional awards, can you share some insights into how you felt when we announced you had won GOLD and what this amazing award meant to you personally?
It thrilled me to think I won the only position in the world in the industry I had been long working in.

What would you say to others who have thought about entering these awards but are hesitant because they don't know how they will do?
Entering in this award is quite beneficial to both yourself and your organization. You will have a new understanding regarding the strong points of your organization in preparing the presentation. It's an excellent opportunity of a tactical training for appealing technique in what way your organization is prominent. It will work as a morale enhancer for your employees.

And also this is a great learning experience from best of the best professionals all over the world.

In summary, how has winning the GOLD affected you and those around you?
It made us realize again how exciting this business is that we are involved in.

About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.