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2004 Ticketing and Contact Center Live With Altitude Lisbon, June 8th, 2004 - The European Football Championship is about to start and it's "mission accomplished" for the outsourced Euro 2004TM Ticketing and Customer Contact Centre, powered by Altitude Software, an independent european contact centre solutions vendor. Twelve months after the deployment of an Altitude uCI solution, Altitude Software has a big "thumbs up" from ESCC (E.S. Contact Centre), the CRM service provider chosen by Euro 2004 S.A. (the championship organizer, a corporation supervised by UEFA) to sell tickets and extend a warm welcome to millions of visiting fans. Mr. Pedro Champalimaud, Managing Director of ESCC, stressed "Altitude's ability to partner with ESCC in developing a solution that proved to be a great fit with Euro 2004 S.A. business needs". With 1,1 million tickets (95% of the tickets available to the general public) sold through the web site and contact centre combined activities, the Euro 2004 Football Championship is one of the major global sports events to take place in 2004 (Portugal hosts the tournament from 12 June to 4 July). Altitude Software and ESCC qualified and were selected as the best team to handle this project after a successful performance in the selection rounds. The whole ticketing operation has been publicly considered as a "huge success". The ESCC managed Ticketing and Customer Contact Centre started operating in May 2003 supporting ticket sales and supporting customers in ticketing-related issues, handling different sales phases and several ticket "draws". The customer care operation will be in place until the end of the championship. The Altitude uCI solution enabled ESCC to set-up a multimedia contact centre operation, answering calls, replying to emails and using a dynamic IVR application. The solution empowers the customer care team with bi-lingual, personalised and customised support applications. Service standards were set at very high levels and the Altitude-powered ESCC team has been able to deliver an excellent service, one year after starting to operate the Euro 2004(tm) Ticketing and Customer Contact Centre. "Altitude Software is a perfect match for contact centre service providers with specialised products. Altitude uCI´s flexibility, adaptiveness, and rapid application development, is becoming the standard for CIM service providers in EMEA" stated Mr. Miguel Lopes, Marketing Vice President at Altitude Software. Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction™ (uCI) product line. With 17 Offices in 14 countries around the world, Altitude Software was founded in 1995.
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