News : 2012 Best in Europe, Middle East & Africa Shortlist Announced
The 2012 shortlist for the Top Ranking Performers in the Contact Center Industry Europe, Middle East & Africa has been released.
The list is shown below. You can meet and hear from these elite as they share best practices at the 2012 regional conference in London
- see conferences for details about our London event in June
| Award Name | Company | Country | |||
| Best Community Spirit | Adelina Holding LLC | Ukraine | |||
| Ant Marketing | United Kingdom | ||||
| AssisTT | Turkey | ||||
| Mashreq Bank | United Arab Emirates | ||||
| PT Contact | Portugal | ||||
| Softline VIP | South Africa | ||||
| Sportingbet | Ireland | ||||
| ZON Multimédia | Portugal | ||||
| Best Contact Center | Acronis | Russia | |||
| Acticall | France | ||||
| AssisTT | Turkey | ||||
| Avea | Turkey | ||||
| B/S/H/ | Turkey | ||||
| Bank Aljazira | Saudi Arabia | ||||
| Bank Asya | Turkey | ||||
| Carlsberg | Denmark | ||||
| CEZ ZS | Czech Republic | ||||
| Close Premium Finance | United Kingdom | ||||
| COSMOTE S.A. | Greece | ||||
| DHL | Turkey | ||||
| Dubai First | United Arab Emirates | ||||
| Fortis Turkey | Turkey | ||||
| Go Response Ltd | United Kingdom | ||||
| Hewlett-Packard | Spain | ||||
| ITI Neovision | Poland | ||||
| Kyivstar | Ukraine | ||||
| Mashreq Bank | United Arab Emirates | ||||
| National Bank of Greece | Greece | ||||
| REACH for Telecom | Palestine | ||||
| Sofica Group JSC | Bulgaria | ||||
| Softline VIP | South Africa | ||||
| Sony Electronics | Turkey | ||||
| Telecontact | Russia | ||||
| Teleperformance Portugal | Portugal | ||||
| Vodafone | Turkey | ||||
| ZON Multimédia | Portugal | ||||
| Best Contact Center Design Award | AssisTT | Turkey | |||
| Go Response Ltd | United Kingdom | ||||
| ITI Neovision | Poland | ||||
| PT Contact | Portugal | ||||
| ZON Multimédia | Portugal | ||||
| Best Contact Center Executive / Director | Acronis (Ed Benack) |
Russia | |||
| Carlsberg (Jørgen Emil Holm-Hansen) |
Denmark | ||||
| CEZ ZS (Michal Kovarik) |
Czech Republic | ||||
| CrysTelCall (Rami AL-Atiyat) |
Jordan | ||||
| Go Response Ltd (Mark Kirby) |
United Kingdom | ||||
| kuwait concierge (JASSIM JASSIM) |
Kuwait | ||||
| Vodafone (Hakan Celik) |
Turkey | ||||
| Best Contact Center Operational Manager | Adelina Holding LLC (Kseniya Kostovska) |
Ukraine | |||
| Carlsberg (Brian Skov) |
Denmark | ||||
| First Data Hellas (Christos Samaras) |
Greece | ||||
| Inter Active Technologies (Yolande Retief) |
South Africa | ||||
| Inter Active Technologies (Edmund Reddy) |
South Africa | ||||
| Volkswagen (SA) (Ryan Kleynhans) |
South Africa | ||||
| Best Contact Center Sales Professional | Adelina Holding LLC (Tetyana Nemyrska) |
Ukraine | |||
| Adelina Holding LLC (Nikiara Purmambietova) |
Ukraine | ||||
| Carlsberg (Michelle Patricia Bailey) |
Denmark | ||||
| Carlsberg (Jacob Holmkvist Nilsson) |
Denmark | ||||
| CEZ ZS (Alena Amanatidu) |
Czech Republic | ||||
| CEZ ZS (Jaroslav Vacík) |
Czech Republic | ||||
| O'Keeffe & Swartz Consultants (Magama Mbele) |
South Africa | ||||
| Best Contact Center Supervisor | Acronis (Evgenia Vasilkova) |
Russia | |||
| Adelina Holding LLC (Marta Kindzerska) |
Ukraine | ||||
| Carlsberg (Mia Friis Nielsen) |
Denmark | ||||
| Carlsberg (Michelle Andreasen) |
Denmark | ||||
| CEZ ZS (Josef Šašek) |
Czech Republic | ||||
| First Data Hellas (Diamanto Ferentinou) |
Greece | ||||
| Fortis Turkey (HALE GOC) |
Turkey | ||||
| Inter Active Technologies (Aatish Maharaj) |
South Africa | ||||
| O'Keeffe & Swartz Consultants (Kilan Dwarka) |
South Africa | ||||
| O'Keeffe & Swartz Consultants (Dillon Pillay) |
South Africa | ||||
| Softline VIP (Sandira Singh) |
South Africa | ||||
| Standard Bank (Jasmina Ajoodha) |
South Africa | ||||
| Telecontact (Nadezhda Schvets) |
Russia | ||||
| Telecontact (Alyona Dunaeva) |
Russia | ||||
| ZON Multimédia (Pedro Zenha) |
Portugal | ||||
| Best Contact Center Support Professional - HR | Sofica Group JSC (Ivelina Hristova) |
Bulgaria | |||
| Softline VIP (Tanya Eksteen) |
South Africa | ||||
| Best Contact Center Support Professional - IT | Inter Active Technologies (Bernadette Gervais) |
South Africa | |||
| Inter Active Technologies (Sithembiso Mkhize) |
South Africa | ||||
| O'Keeffe & Swartz Consultants (Marco da Silva) |
South Africa | ||||
| Best Contact Center Support Professional - Workforce Planning | Abdul Latif Jameel Co. Ltd. (Meraj Shabbir) |
Saudi Arabia | |||
| First Data Hellas (lefteris krassas) |
Greece | ||||
| Inter Active Technologies (Lizole Mqingwana) |
South Africa | ||||
| O'Keeffe & Swartz Consultants (Vijay Vettiyamkunath) |
South Africa | ||||
| Best Contact Center Trainer | Adelina Holding LLC (Roman Grysyo) |
Ukraine | |||
| Adelina Holding LLC (Oleksandr Geruk) |
Ukraine | ||||
| Carlsberg (Tanja Møller Larsen) |
Denmark | ||||
| CEZ ZS (Zuzana Hanelova) |
Czech Republic | ||||
| Close Premium Finance (Donna Jones) |
United Kingdom | ||||
| Fortis Turkey (BEGUM KOCAEFE) |
Turkey | ||||
| Best Customer Loyalty Program | Swedbank | Ukraine | |||
| Best Customer Service Professional | Adelina Holding LLC (Iryna Sharovska) |
Ukraine | |||
| Carlsberg (Rikke Kramer Immerkaer) |
Denmark | ||||
| First Data Hellas (Joanne Papapetros) |
Greece | ||||
| Fortis Turkey (MURAT MERMER) |
Turkey | ||||
| Inter Active Technologies (Fezeka Kubeka) |
South Africa | ||||
| Softline VIP (Shelley-Ann Stoop) |
South Africa | ||||
| Softline VIP (Salomie Swanepoel) |
South Africa | ||||
| Softline VIP (Elmien de Jager) |
South Africa | ||||
| Softline VIP (Jackie van Wyk) |
South Africa | ||||
| Softline VIP (Brendan Keogh) |
South Africa | ||||
| Best Direct Response Campaign | 4Life Direct | Poland | |||
| Best Help Desk | Acronis | Russia | |||
| AssisTT | Turkey | ||||
| First Data Hellas | Greece | ||||
| National Bank of Greece | Greece | ||||
| Sony Electronics | Turkey | ||||
| Best Home / Remote Agent Program | AssisTT | Turkey | |||
| Softline VIP | South Africa | ||||
| ZON Multimédia | Portugal | ||||
| Best In Customer Service | Acronis | Russia | |||
| Acticall | France | ||||
| AssisTT | Turkey | ||||
| B/S/H/ | Turkey | ||||
| Carlsberg | Denmark | ||||
| CEZ ZS | Czech Republic | ||||
| DHL | Turkey | ||||
| Dubai First | United Arab Emirates | ||||
| Fortis Turkey | Turkey | ||||
| ITI Neovision | Poland | ||||
| Kyivstar | Ukraine | ||||
| Optimus | Portugal | ||||
| Sony Electronics | Turkey | ||||
| Teleperformance Portugal | Portugal | ||||
| Best Incentive Scheme | Abdul Latif Jameel Co. Ltd. | Saudi Arabia | |||
| PT Contact | Portugal | ||||
| Telecontact | Russia | ||||
| Best Outbound Campaign | Fortis Turkey | Turkey | |||
| Mellon | Bulgaria | ||||
| Mellon Poland Sp. z o.o. | Poland | ||||
| O'Keeffe & Swartz Consultants | South Africa | ||||
| O'Keeffe & Swartz Consultants | South Africa | ||||
| Telecontact | Russia | ||||
| Best Outsourcing Partnership | Acronis | Russia | |||
| CPM International | Spain | ||||
| National Bank of Greece | Greece | ||||
| Sofica Group JSC | Bulgaria | ||||
| Telecontact | Russia | ||||
| Teleperformance Portugal | Portugal | ||||
| Turkcell Global Bilgi | Turkey | ||||
| Best Recruitment Campaign | AssisTT | Turkey | |||
| CMC - Customer Management Center | Turkey | ||||
| Sofica Group JSC | Bulgaria | ||||
| Telecontact | Russia | ||||
| Best Sales Campaign - Inbound or Outbound | 4Life Direct | Poland | |||
| Adelina Holding LLC | Ukraine | ||||
| Avea | Turkey | ||||
| Global Bilgi | Ukraine | ||||
| O'Keeffe & Swartz Consultants | South Africa | ||||
| Best Technology Innovation - Internal Solution | Avea | Turkey | |||
| First Data Hellas | Greece | ||||
| Message Pad | United Kingdom | ||||
| National Bank of Greece | Greece | ||||
| Optimus | Portugal | ||||
| PT Contact | Portugal | ||||
| Vodafone | Turkey | ||||
| ZON Multimédia | Portugal | ||||
| Best Technology Innovation - Vendor Solution | Dial Sure | United Kingdom | |||
| Humbug Telecom Labs | Israel | ||||
| Best use of Self-service Technology | Acronis | Russia | |||
| Global Bilgi | Turkey | ||||
| Optimus | Portugal | ||||
| REACH for Telecom | Palestine | ||||
| Vodafone | Turkey | ||||
| Green Contact Center | PT Contact | Portugal | |||
| Quality Auditor | Adelina Holding LLC (Elena Ishchenko) |
Ukraine | |||
| AVG Technologies (Geoffrey Peart) |
Czech Republic | ||||
| O'Keeffe & Swartz Consultants (Mxolisi Dube) |
South Africa | ||||
| Sofica Group JSC (Daniela Sokolova) |
Bulgaria | ||||
About ContactCenterWorld.com:
Contact Center World.
(www.ContactCenterWorld.com),
The Global Association for Contact Center Best Practices & Networking
Published: Thursday, February 23, 2012
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