News : 500-job Call Centre Not Coming to Guelph
GUELPH, Aug 1, 2013 -- A customer service company that held a job fair earlier this summer to gauge interest in setting up a large call centre won't be coming to Guelph.
Hinduja Global Solutions informed city officials late last week that it was no longer pursuing the possibility of setting up shop in Guelph.
Jim Mairs, the city's assistant manager of economic development, confirmed the news Wednesday. "It's definitely disappointing from a city perspective," Mairs said.
"They're going to hold off for now but they did indicate they would keep information they gathered at the job fair on hand."
Mairs said HGS told him the decision was based on "reflection on the business needs" of the company and a "detailed analysis of the current labour market in Guelph."
He believes the company had also been looking at setting up a call centre in Kingston.
The company held a two-day job fair in early June to see if there was sufficient labour interest in the roughly 400-500 jobs that would have been created at the call centre.
It had hoped to garner 2,000 applicants for those positions.
"Right now, Guelph is the only centre we're looking at," Kathy Follett-Lloyd, the company's vice-president of human resources, said at the time. "We're focused on Guelph."
Follett-Lloyd could not be reached for comment Wednesday.
The city continued to take applicants via the city web site after the job fair.
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
Published: Friday, August 2, 2013