 |
 |  |
Home
Contact Us
Ask An Expert
   
|
|
Award Programs
For Your Center
Free Expert Advice Global Benchmarking Study Post your Jobs Industry Solutions Directory Intl. Contact Center Week Conferences & Events
Editorial Features
Articles & Papers Case Studies Contact Center/CRM News Customer Service Stories Contact Center Research Executive Interviews Outsource Rankings Today's Contact Center Tip Video Interviews Tools & Utilities
Advertiser Center Login Association Directory Corporate Center Login Experts Login Feeds for Your Website Find a Career Forums Glossary Hosted Demo Link to Us Online Store RSS Feeds Sponsorship Opportunities Submit Editorial Quick Solutions Finder
FEATURED SUPPLIERS
LATEST MEMBERS
|
Altitude Software Selected To Help US Pharmaceutical Company Unify Customer Interactions United States - November 15th, 2007 - Altitude Software, an independent global contact center solutions provider, announces today that it has been selected by a US subsidiary of a global pharmaceutical company to unify their customer interactions.  “The Altitude Software solution will add value to existing PBX, CRM, Web and Business Intelligence investments for a unified strategy to manage inbound and outbound phone contacts with email and web interactions” said Mark Lepko, President, Altitude Software North America. “To integrate sales, marketing and technology in such a sophisticated, demanding line of business is a real challenge. We look forward to deliver a solution that will help the company achieve improved service levels, and meet promotional and sales goals.” Deployment of the Altitude solution will enable better customer support regardless of the method of communication, and provide Line of Business managers with better tools to set priorities and manage their teams. Higher integration levels will also reflect on better marketing information and proactive management of customer service resources. Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction™ (uCI) product line. With 17 Offices in 14 countries around the world, Altitude Software was founded in 1995.
|
 Congratulations to: To view the full list of winners click here 
|