United States - November 15th, 2007 - Altitude Software, an independent global contact center solutions provider, announces today that it has been selected by a US subsidiary of a global pharmaceutical company to unify their customer interactions.

The Altitude Unified Customer Interaction (uCI) suite will help the company enhance and further integrate its multi-channel strategy for sales, marketing and customer support to key lines of product. Its adoption will also allow for increased agent productivity and improved service levels across all media types of interactions (voice, email and web).

“The Altitude Software solution will add value to existing PBX, CRM, Web and Business Intelligence investments for a unified strategy to manage inbound and outbound phone contacts with email and web interactions” said Mark Lepko, President, Altitude Software North America. “To integrate sales, marketing and technology in such a sophisticated, demanding line of business is a real challenge. We look forward to deliver a solution that will help the company achieve improved service levels, and meet promotional and sales goals.”

Deployment of the Altitude solution will enable better customer support regardless of the method of communication, and provide Line of Business managers with better tools to set priorities and manage their teams. Higher integration levels will also reflect on better marketing information and proactive management of customer service resources.

About Altitude Software:

Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction™ (uCI) product line. Altitude Software has more than 700 customers in 55 countries, offering industry focus and expertise in the banking, finance, utility, retail, telecommunications, and government and healthcare verticals. For more information visit www.altitude.com or email info@altitude.com.

Date and Time Posted: Thursday, November 15, 2007 10:03 AM

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