Dallas, TX. – August 6, 2007 – Autonomy Corporation plc (LSE: AU. or AU.L), a provider of infrastructure software for the enterprise, today announced it is creating an alternative to analyze contact center interactions through a combination of speech technology and multi-channel interaction analysis software. These capabilities enable organizations to gain an understanding of their customers and understand the trends and issues that could have a profound effect on the business.

"Autonomy etalk's new trend identification and clustering solution finds the insights and opportunities embedded in customer communications," says Donna Fluss, president of DMG Consulting LLC. "Enterprises can use this solution to identify ongoing, new and critical operational, service and sales opportunities and challenges."

Autonomy etalk analyzes recorded conversations and other communication channels such as emails and web, and provides trends on new topics and concepts. This technology works by using speech analytics to process and analyze recorded calls in the contact center, and then leverage Autonomy’s patented IDOL platform to allow computers to form a human-like understanding of this unstructured information.

“There is too much customer information coming into a business from too many sources for a company to realistically keep up with everything that’s being communicated by their customer base,” said Scott Shute, chief executive officer (CEO), Autonomy etalk. “Trend detection and analysis simplifies this task by showing common threads of communication that could reveal product defects, fraud or competitive intelligence before issues bubble up to legal action or lost clients.”

About Autonomy etalk:

Autonomy etalk, a provider of contact center solutions, enables the Intelligent Contact Center, which provides the ability to capture, analyze, and share critical structured and unstructured data in the enterprise. The Intelligent Contact Center includes tools for multi-channel interaction analysis, real-time agent support, and contact center performance. This solution allows organizations to manage and understand all of their customer interactions, whether they be voice, email, or chat, to deliver actionable insight across the enterprise.

Date and Time Posted: Monday, August 06, 2007 10:39 AM

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