United States - November 17, 2008 - Convergys Corporation (NYSE: CVG), a global company in relationship management, announced today that Brasil Telecom S.A. (NYSE: BTM), a telecommunications companies in South America, has signed a one-year agreement for Convergys’ Dynamic Decisioning Solution.

Brasil Telecom is in converged fixed-mobile solutions as well as a full-service telecommunications operator that has a rich voice, data, Internet, and managed services product portfolio for residential, enterprise, commercial, and government customers. Brasil Telecom has more than 8 million fixed lines in service and broadband access base in Latin America (over 1.6 million). It has 4.5 million mobile subscribers.

Brasil Telecom was seeking a solution that could drive revenue growth through customized customer offerings made in real-time by its contact center agents for its wireless customer base. Brasil Telecom selected and piloted Convergys Dynamic Decisioning and within four weeks, witnessed an increase in cross-sell and up-sell acceptance rates from its customers. With a fully deployed Dynamic Decisioning implementation, Brasil Telecom will be able to proactively push timely offerings to contact center agents while the agents are on the phone with customers, thus eliminating trial and error work on behalf of the contact center agents and lowering associated contact center costs.

"The relationship management experts at Convergys brought us new and innovative ideas on how we could transform our contact center operations to drive revenues and at the same time improve our customers' satisfaction. This ‘one-to-one’ selling approach allowed us to offer the best package for each customer's needs" said Brasil Telecom Marketing Director Dalton Hayakawa. "This agreement is one more milestone marking our successful, long-term partnership with Convergys."

"This agreement offers further proof that Convergys’ Dynamic Decisioning Solution provides the impactful results that our clients are looking for," said Jean-Hervé Jenn, Convergys President, International. "Convergys’ Relationship Management vision helps our clients lower operating costs, increase revenue, and deliver to their customers an unprecedented level of customized service."

Brasil Telecom has used Convergys’ Infinys [R] convergent BSS software since 2002. Today, Infinys supports Brasil Telecom’s wireless, wireline, data, and Internet service customers.

Convergys Dynamic Decisioning is a key component of Convergys’ Multichannel Automation Solutions portfolio. It identifies the specific customer’s needs, makes real-time decisions, and provides actionable multi-channel responses focused on increasing revenue, decreasing costs, and reducing churn.

About Convergys Corporation:

Convergys is a global company focused on relationship management. They deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between clients, their customers and their employees. Convergys is focused on helping their clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance.

Date and Time Posted: Monday, November 17, 2008 3:35 PM

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