Birmingham, UK - October 2, 2007 - During Call Centre Expo 2007, the CCF European Call Centre Awards took place. The awards ceremony celebrated the fantastic work happening in Europe’s call centres over the past year.
 The awards attracted the call centre community from across the globe including representatives from South Africa, Germany, Botswana, Egypt and America. The event was attended by 1,200 people and continues to attract the industry to gather, celebrate and socialise.
The 20 categories rewarded individuals, teams and companies for their achievements and hard work and gave the winners the opportunity to gain recognition for their call centres.
Barclays, Business Banking, Gadbrook Park had a very successful evening after winning four awards plus the overall European Contact Centre of the Year award while 24/7 Customer, Bangalore took the Non-European Call Centre of the Year award. The CCF Industry Champion was awarded to Robbie Wilson from RESPONSE and the Best Product award, for which exhibitors at Call Centre Expo were selected to be finalists, was given to Graham Technology for ciboodle.
The evening was hosted by Frankie Boyle, an established name in the world of comedy who has appeared in TV shows such as BBC2’s Mock the Week plus 8 out of 10 Cats, They Think It’s All Over and FAQ U.
Winners & Categories for 2007 awards are as follows:
Advisor of the Year: Steven Williams, Customer Services Advisor, Vodafone Ltd, Cheshire
Best Centre for Customer Service: LEGO Group, Slough
Best Centre to Work For: Barclays, Business Banking, Gadbrook Park
Best Improvement Strategy: DVLA, Swansea
Best Large Call Centre: Barclays, Business Banking, Gadbrook Park
Best Outbound Campaign: EDF Energy, Hove
Best Outsourcing Partner: Vangent Ltd & Southwark Council
Best People Practice: Global-Bilgi A.S, Istanbul
Best Small Call Centre: Northern Counties Housing Association, Oldham
Best Use of Technology: Standard Life Bank, Edinburgh
Best Virtual Call Centre: Thomson, Coventry
Business Strategist of the Year: Richard Stollery, Senior Director, Consumer
Experiences, LEGO Group, Slough
CCF Industry Champion: Robbie Wilson, Administrator, RESPONSE
Contact Centre Manager of the Year: Kathleen Silvestro, Contact Centre Manager, HM Revenue and Customs, Bathgate
Contact Centre Team of the Year: Barclays, Business Banking, Gadbrook Park
Corporate Responsibility Award: Barclays, Business Banking, Gadbrook Park
Non-European Call Centre of the Year: 24/7 Customer, Bangalore
Judges’ Special Award: HMRC, Bathgate
Best Product: Graham Technology for ciboodle
European Call Centre of the Year: Barclays, Business Banking, Gadbrook Park
About CMP Information: CMP Information is the B2B communications division of United Business Media plc. Operating internationally, CMPi provides professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, are targeted at business professionals across a range of markets; these include Construction & Architecture, Commercial Property, Licensed Trade, Travel, Agriculture and Ingredients.
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