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CDC Respond To Manage Complaints Within Child Support Agency UK - July 30, 2007 - CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, announced today that the Department for Work and Pensions (“DWP”) has extended the contract for the supply of its CDC Respond complaint and feedback management software to provide an improved solution for managing complaints within the Child Support Agency (“CSA”). This project involves implementing a system for 789 users across the organisation and will facilitate the link to the Independent Case Examiner. 
The CSA has moved quickly since a general efficiency review identified complaints management as a critical area for improvement. Since January 15th of this year, new complaints logged with the CSA are being entered into the CDC Respond system. The information resides in a central database and is used to identify the root cause of issues and to generate management information needed to boost productivity, enhance the overall customer experience and drive efficiency gains across the organisation. Vice President for CDC Respond James Heavey comments: “We are delighted to announce this latest deal with the DWP. We have the understanding and experience needed to help the CSA achieve its efficiency targets and enhance service by empowering client–facing CSA people to deal with complaints quickly and effectively.” Since the software was developed in 1991, CDC Respond solutions have been deployed in 40 percent of all organisations within local and central government to enhance the services they provide and improve the way they operate.
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